FAQ

Rules of stay at the Glacier Hotel 

Hotel accommodation conditions

1. Check-in time at the hotel is from 3:00 PM on the day of arrival.
2. Estimated check-out time is until 12:00 on the day of departure.
3. Payment is charged per day of stay according to the settlement time.
4. When staying for less than a day, payment is made for the full billing day in accordance with the established check-in time and billing hour.
5. If the Guest notifies the hotel of early departure (compared to the booked period of stay) less than 7 days before the actual departure date, the Guest undertakes to pay a penalty in the amount of one day of accommodation and the services actually provided.
6. The room rate is inclusive of taxes, excluding tourist tax.
7. The room price includes: accommodation in a room of the selected category for 2 people, breakfasts in the restaurant, visits to the SPA center, fitness center and group classes, access to the children's area (3 hours/day), coworking (2 hours/day), parking (1 parking space per room), ski room. 
8. The cost of an additional bed is 3500 UAH/day. In the period from 30.12 to 05.01 additional place – 4100 UAH/person.
9. A hotel room is provided to a guest upon presentation of a passport or other identification document (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, diplomatic or service passport, crew member's ID card, seaman's ID card, residence permit of a person residing in Ukraine but not a citizen of Ukraine, national passport of a foreigner or a document replacing it and visa for the right to stay in Ukraine, birth certificate of minors under 16 years of age, driver's license, for military personnel - an identity card or military ID card, an ID card issued at the consumer's place of work, etc.), as well as a completed and signed guest registration card. Identification documents must be provided for each Guest staying in the room (including children).

Additional payment

1. Children under 5 years old stay free of charge in the same room as their parents without providing an extra bed. For children over 5 years old and adults staying in an extra bed in the room, a fee is charged according to the hotel price list. You can find out the cost by contacting the hotel or through the booking module on the website https://glacierhotel.com.ua/
2. The Guest has the right to invite visitors to his room from 07:00 to 23:00. In case the visitor stays in the room after 23:00, the Guest must pay the cost of an additional bed, if the Guest paid for the Apartment where such an additional bed is available. To check into the room, the Visitor must provide an identity document.
3. The guest is obliged to compensate the hotel for any losses or damage to the hotel's property, and is also responsible for any violations caused by the persons invited by him (visitors). The amount of the damage is determined by the hotel administration.

We don't smoke.

1. Smoking of tobacco products, electronic cigarettes and hookahs is not permitted in the rooms and throughout the hotel (corridors, halls, restaurant, etc.). 
2. For smoking in prohibited places, the Guest undertakes to pay compensation in the amount of 50% from the room rate per day for each violation.

Early check-in/late check-out

1. Early check-in from 00:00 to 06:00 is paid additionally in the amount of 100% of the cost of a day's stay in the room (breakfast is included in the price, provided that the selected rate includes breakfast).
2. Early check-in from 06:00 to 14:00 – 50% from the cost of a night's stay in the room (breakfast is included in the price, provided that the selected rate includes breakfast).
3. Late check-out after 12:00 and before 23:00 is paid additionally in the amount of 10% from the cost of the day of accommodation per hour.
4. These conditions do not apply to the cost of an additional bed that is not provided in the apartment of the selected category upon early check-in. The cost of the additional bed must be paid in full according to the hotel price list. 

Payment terms

1. Payment for accommodation is made upon arrival or prior to arrival. Payment can be made by cash, credit card, etc.
2. Individual reservations without a prepayment of one night's stay have the status of non-guaranteed. Non-guaranteed reservations are valid until 18:00 on the previous day of arrival at the hotel. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. To guarantee your reservation, you must make a payment in the amount of 1 night's accommodation and the tourist tax rate. In case of cancellation of the reservation less than 7 days before arrival at the hotel or in case of no-show, the amount of the prepayment is not refundable.
4. By confirming a hotel room reservation, the guest agrees to the above terms and conditions, including the cancellation policy and no-show policy.
5. Prices are in hryvnias. Payment for accommodation is made in hryvnias. We accept payment in cash, bank transfer or bank cards of international payment systems: Visa, Master Card, etc.
6. The room rate does not include the tourist tax imposed by the administration of Ukrainian cities. The tourist tax is paid separately.

Non-refundable rate — online rate with full prepayment of the service, at the appointed time from the moment of booking. Non-refundable rate includes breakfast. 

The non-refundable rate is valid for advance booking and 100% prepayment of accommodation, and cannot be combined with other special offers and discounts. In case of cancellation, no-show or shortening of stay, there is no refund for this rate. The guest's stay is extended at the current rate in effect at the time of extension. Additional discounts do not apply to this special offer. When choosing a non-refundable rate, the guest automatically agrees to these rules.

Tourist tax

1. The tourist tax is a local tax, the funds from which are credited to the local budget.
   Tax payers: Tax payers are citizens of Ukraine, foreigners, as well as stateless persons who arrive in the territory of an administrative-territorial unit where the decision of the village, settlement, city council or council of a united territorial community, established in accordance with the law and the long-term plan for the formation of community territories, on the establishment of a tourist tax is in effect, and are temporarily accommodated in places of residence (overnight stay) specified in subparagraph 268.5.1 of paragraph 268.5 of Article 258 of the Tax Code of Ukraine.
2. The tourist tax is not included in the room rate and is paid separately, except for groups of people who are exempt from paying it.
3. A prerequisite for exemption from paying the tourist tax is the presence of a travel order with the guest upon arrival and / or providing a scanned copy of it when booking. In order for the tourist tax to not be included in the bill when booking by cashless payment, it is necessary that a scanned copy of the travel order be sent to the reservation department along with the booking application. Otherwise, the tourist tax will be included in the bill.

Groups of persons exempt from paying the tourist tax:

• Persons with disabilities, children with disabilities who have relevant documents with them and persons accompanying them (no more than one accompanying person for persons with disabilities of group I or children with disabilities).
• Residents of Ukraine who arrived on a business trip (who will have with them an order from the head of the enterprise to send the employee on a business trip with the specified destination, the name of the enterprise to which the employee is sent, the term and purpose of the business trip).
• War veterans who have the appropriate certificate (including ATO participants).
• Participants in the liquidation of the consequences of the Chernobyl accident who have the appropriate certificate with them.
• Persons who arrived on vouchers (course vouchers) to sanatoriums and boarding houses who have the voucher with them.
• Children under 18 years of age.
• Persons who permanently reside, including under rental agreements, in a village, settlement or city whose councils have established such a fee.

Cancellation of booking

1. If cancelled 7 days before the arrival date, there will be no penalty, and if cancelled less than 7 days before the arrival date, there will be a penalty in the amount of the first day of accommodation (partial prepayment).

 The hotel prohibits:

1. Taking dishes, cutlery, food and drinks out of restaurants without prior approval from the restaurant administration.
2. Bringing and storing in the hotel (room) substances, materials and objects that are dangerous to human life.
3. Leave unauthorized persons in the room (persons who did not fill out and sign the guest registration card), as well as hand over the room keys to them.
4. Use electric heating devices that are not included in the room.
5. Use hotel equipment and rooms for purposes other than their intended purpose.
6. Disturbing the peace of the guests after 10:00 PM and before 8:00 AM.
7. Bring and store firearms, gas, pneumatic and other types of weapons, special means, ammunition, devices and cartridges for them on the hotel territory. If the Guest has weapons, special means, ammunition and cartridges for them, the hotel has the right to refuse check-in.

Accommodation with pets

1. Pets are allowed for any number of days of stay of the Guest. Pets allowed in the hotel include only cats and small dogs, “non-fighting breeds” up to 9.5 kg in weight and up to 45 cm in height at the withers. Accommodation in the hotel is allowed only with dogs, except for the breeds specified in the document “List of dog breeds not allowed in the Glacier Hotel”.
2. When registering, you must fill out the document “Agreement on the obligations and responsibilities of a guest staying with a pet in the hotel”
3. Pets are allowed in the hotel in quantities of no more than two in one room. 
4. Accommodation for each pet is paid separately. 
5. The cost of accommodation for one pet is 900 UAH/day. Payment is made upon check-in. 
6. The accommodation price includes: a bed, a food bowl, a towel.
7. Guests who arrive at the hotel with pets must have a pet passport and a certificate from a veterinarian stating all vaccinations the animal has received. 
8. Rules for keeping and walking animals on the hotel premises:

• A pet may be off-leash only within the apartment in which its owner lives. 
• The free movement of cats and dogs without a leash and dogs without a muzzle (for large breeds) in public areas - lobbies and corridors of the hotel is prohibited.
• It is prohibited to bring or keep animals in the SPA center, fitness center, children's space, coworking space, conference hall.
• It is forbidden to feed animals using hotel utensils. 
• It is forbidden to wash pets in the shower cabins of the room/bathroom, to use towels, sheets and other bedding belonging to the hotel.
• The guest is obliged to ensure that the animal is not present during cleaning of the apartment by the hotel staff or during repair work in the apartment.
• Walking animals on the playground and lawns is strictly prohibited. 
• Guide dogs (large breeds of dogs) are an exception and are allowed to stay at the hotel, provided that there are supporting documents - a certificate of the dog's special training/special education. Only with the approval of the Hotel Manager can Guests stay with large dogs.

9. The guest is fully responsible for the animal staying in the apartment.
10. The Guest undertakes to reimburse all additional costs associated with material or moral claims, including lawsuits, upon the first request of the hotel.
11. The Hotel reserves the right to terminate the agreement with a Guest staying with a pet in case of violation of the rules of accommodation or in case of aggressive, inappropriate, noisy behavior of the pet, as well as in case of complaints from others. Hotel guests. 
12. List of dogs that are not allowed to stay at the Glacier Hotel

A – Alabai, Akita Inu, American Bandog, American Bulldog, American Pit Bull Terrier, American Staffordshire Terrier, English Mastiff, Dogo Argentino

B – Bedlington Terrier, English White Terrier, Blue Paul Terrier, Boxer, Dogue de Bordeaux, Boston Terrier, Fila Brasileiro, Lottatore Brindisino, Bull Terrier, Boerboel, Bullmastiff, Bandog

G – Gull Dong (Gull Dong), Gull Terr (Gull Terr)

D – Doberman

And – Indian Mastiff (Alangu Mastiff), Irish Staffordshire Bull Terrier (Irish Staffordshire Bull Terrier), Spanish Alano (Alano Español)

K – Caucasian Shepherd Dog, Canary Dog (Perro de Presa Canario), Cane Corso, Miniature Dachshund (Dogo Sardesco), Kerry Blue Terrier, Cordoba Fighting Dog, Cuban Dog (Dogo Cubano)

M – Mallorcan Bulldog (Perro de Presa Mallorquin), Manchester Terrier (Manchester Terrier)

H – Neapolitan Mastiff, German Boxer

P – Pakistani Mastiff (Bully Kutta), Pit Bull (Pit bull)

R – Rhodesian Ridgeback, Rottweiler

C – St. Bernard, Central Asian Shepherd Dog, Old English Bulldog, Staffordshire Bull Terrier

T – Tibetan Mastiff, Tosa Inu

F – Fila Brasileiro (Fila Brasileiro)

Sh – Shar Pei

RULES FOR VISITING THE SPA-center "SKY SPA" of the Glacier Hotel

In order to make your vacation as comfortable as possible, we ask you to follow the following rules. 

General provisions:

1. These rules are mandatory for all visitors to the SPA complex.
2. The right to visit the SPA center free of charge is granted to guests staying at the Glacier Hotel. Guests who are not staying at the Glacier Hotel but wish to use the SPA center services must first register with the Hotel for accommodation.
3. The cost of SPA center services is set by the price list, which can be viewed at the SPA center reception or the Glacier Hotel reception.
4. The visitor pays for additional ordered/purchased services separately at the SPA center reception desk. 
5. Visiting the SPA takes place during established opening hours, which can be found on the website https://glacierhotel.com.ua/  or at the reception of the SPA or the Glacier Hotel.
6. It is allowed to stay in the pool area only in special shoes with rubber soles (slides, beach slippers) or disposable beach slippers and bathing suits. A visitor to the SPA center can come to the SPA in his own slippers to be used in the SPA center, or if desired, he can purchase such products at the SPA center reception for an additional fee. If a visitor ignores the recommendations on the correct footwear for the SPA, this may lead to injury to the visitor and the people around him.
7. Keep valuables and money in the safe at the reception of the SPA center, or in your safe in the hotel room. Please note that jewelry and other metal or plastic items on the human body during procedures in saunas or hammams can cause burns. Leave such items in the safe. 
8. If you use a deck chair, sun lounger, or cocoon chair, you must cover them with a towel for hygienic purposes. Towels can be obtained free of charge at the SPA center reception or in the SPA center hall; 
9. It is forbidden to “reserve” sun loungers and deck chairs, or other means of recreation in the SPA complex. It is also not allowed to leave a towel on the sun loungers/deck chairs/chairs for more than 60 minutes without the presence of a visitor. If you leave a dirty towel on the sun loungers/deck chairs/chairs and leave them for more than 60 minutes, in this case the SPA staff will remove the used towel from the sun lounger and prepare a place for other guests to relax. Found forgotten items will be transferred to the SPA reception, and then to the concierge service office at the central reception. This is necessary to maintain cleanliness in the SPA center, as well as to ensure free and accessible places in the SPA to meet the needs of all our visitors.
10. Please leave used slippers in the trash, bathrobes and used towels in the appropriate baskets for used linen; Please do not take towels from the SPA center to your room.
11. It is necessary to take a shower BEFORE and AFTER visiting the pool and SPA area;
12. It is forbidden to use phones, bring tablets/laptops and other equipment that may create noise in the SPA center. Please maintain silence during your stay in the SPA center, and if necessary, speak quietly.
13. It is forbidden to bring pets (cats, dogs, rodents, birds, etc.) and wild animals, including guide dogs, to the SPA center for safety and hygiene reasons.
14. We recommend changing into a swimsuit and beach slippers in your room, or using the changing rooms in the SPA.
15. Children under 14 years of age are NOT ALLOWED to stay in the outdoor pool/jacuzzi without adult supervision! Children from 0 to 5 years of age may be in the SPA center only accompanied by their parents and under their constant supervision.
16. Please note that the Roman steam room and Finnish sauna are not recommended for children aged 0-5.
17. When visiting saunas, please remove your slippers before entering. When visiting dry saunas, please use a special sheet for hygiene reasons. Sheets can be obtained at the SPA reception or in the SPA center hall.
18. Before using the ofuro barrels or the hot tub, please take a shower.
19. It is forbidden to bring personal cosmetics, medical preparations, medicines, oils, etc. to the SPA center and use them on yourself and other visitors. It is forbidden to perform peeling, scrubbing and use any cosmetic products in public baths.
20. It is forbidden to pour water on the stones in a Finnish sauna.
21. It is forbidden to remove decorative stones from saunas and relaxation rooms, common areas in the SPA center.
22. It is forbidden to break branches, pick leaves and flowers from living plants in the SPA center. It is forbidden to water flowers and plants in the SPA center, or pour leftover drinks or food into flower pots.
23. You can purchase disposable slippers, cosmetics, swimwear, hygiene products, and textile products at the SPA center reception, as well as use the services of the phyto-bar and pool bar for an additional fee.
24. Please immediately notify the administrator at the SPA reception of any malfunctions and under no circumstances use faulty elements, equipment or furniture in the SPA.
25. In the event of an air raid, please leave the SPA area immediately and head to the shelter located on the -2nd floor of the hotel. You can get there by using the stairs from the 11th floor of the SPA, following the navigation signs.
26. In the event of a fire alarm, you must immediately leave the hotel premises. It is forbidden to use the elevators. You must exit the building via the fire escape, following the navigation signs. You must leave the building by going outside via the exit on the first floor of the hotel, move to a safe distance and follow the instructions of the staff responsible for evacuating guests. For fire safety reasons, please familiarize yourself with the evacuation plans, the location of fire extinguishers and the evacuation routes located at the entrance to the SPA center. 

On the open terraces of the SPA center “SKY SPA”, please adhere to the following rules and recommendations:

1. The SPA center administration is not responsible for left/lost items. All found forgotten items are immediately transferred to the central reception of the Hotel in the LUX block.
2. Please do not leave valuables unattended. Use the safe at the central reception of the SPA complex (11th floor) or in your room.
3. Please leave your used towels in the towel basket. You can get fresh towels from the spa administrator. 
4. Please do not take towels and bathrobes out of the SPA center.
5. For your safety, please wear special non-slip shoes (slippers with rubber soles) when walking on the outdoor terrace. You can also purchase the necessary items at the SPA reception (swimsuits, slippers, cosmetics, hygiene products, etc.)
6. For your convenience, there are shower cabins in the bathroom on the terrace. Take a shower before visiting the terrace locations (jacuzzi, sun loungers, gazebos)
7. Please maintain a water balance and use sunscreen. If you feel unwell, please contact the SPA center staff immediately. 

Emergency requirements:

1. If you feel chills, quickly get out of the water and rub yourself with a dry towel.
2. In case of cramps, dizziness, or feeling unwell, you should immediately call for help.
3. If necessary, contact the Administrator for a first aid kit.

Prohibited in the SPA center:

1. Consume your own drinks and food.
2. Consuming food and drinks in places not designated for this purpose, including in swimming pool water.
3. Being in a swimming pool while intoxicated or under the influence of drugs.
4. Make noise, communicate loudly, creating discomfort for others.
5. Use active games or loud music in recreation areas to maintain a relaxed atmosphere
6. Run around the complex.
7. Dive from the edge of the pool into the water.
8. To relieve oneself in the pool, jacuzzi, and shower.
9. Wash yourself in the pool using hygiene products.
10. Staying in the SPA center with animals.
11. Smoking is allowed throughout the SPA center. If SPA staff discover such a violation (or receive a complaint from other visitors), the visitor who violates the rules must pay compensation for the damage in the amount of 3000 UAH at the SPA center reception.
12. Swim in the pool and visit the SPA area (baths, sauna, etc.) immediately after eating.
13. Visit the complex for people with open wounds, infectious diseases, and skin diseases.
14. Remove items, goods, dishes, textiles, decor, etc. from the SPA center.
15. Damage or break the SPA center's merchandise and material values. In case of theft or damage to property, the visitor is obliged to compensate for the losses in accordance with the price list available at the SPA reception.

Please note:

1. The administration of the complex is not responsible for damage and injuries sustained by visitors as a result of failure to comply with these rules.
2. The administration is not responsible for the safety of children throughout the SPA center and all facilities (structural units) of the Glacier Hotel left unattended by parents (guardians, guardians).
3. Visitors with chronic illnesses or pregnant women are advised to consult a doctor before visiting the SPA.
4. It is recommended to limit the time spent in saunas, steam rooms and jacuzzis to 15-20 minutes to prevent overheating.

Enjoy your vacation!

Sincerely, Glacier Hotel Administration

If you need a refund, please contact the hotel administration by e-mail admin@glacier.com.ua or by phone +38 (097) 401-15-04. Funds will be refunded if this is provided for by the hotel's booking and payment rules, as well as the current legislation of Ukraine.

Refund rules when paying on the glacierhotel.com.ua website:

To get a refund you need to provide statement in the name of Individual entrepreneur, (you must specify the full name of the individual entrepreneur indicated in the invoice), with a request for a refund according to the paid invoice No. ________ dated ___.___.20___ in the amount of ____ UAH. (the application must be handwritten, with signature and date, sample attached).

In the application, you must indicate the account number of the credit card from which the payment was made (funds are not refunded to another card), it is to this card that the paid amount will be refunded. You must also indicate the details of the bank where the payment was made, namely: EDRPOU code, MFI and bank account.

Sample refund application for individuals

Scanned copy of the application (in electronic form) must be sent to the email address: admin@glacier.com.ua.

The original application must be sent to the following postal address: Ukraine, 76018, Ivano-Frankivsk region, Ivano-Frankivsk district, Ivano-Frankivsk city, Hrushevskoho str. 22A/7 (marked "for the accounting department of Glacier Management LLC") or send by new mail to branch No. 11, located at: 14 Hrushevskoho St., Ivano-Frankivsk, Ivano-Frankivsk region, 76018, contact phone number +380982598090.

Upon receipt of a correctly completed refund application (original), the funds will be returned to the guest's account from which the payment was made.

Refund rules when paying at a bank branch or via banking (in the application):

1. Statement in the name (depending on who the payment was made to):  
   Individual entrepreneur, (you must specify the full name of the individual entrepreneur indicated in the invoice)), with a request for a refund according to the paid invoice No. ________ dated ___.___.20___ in the amount of ____ UAH. (the application must be handwritten, with signature and date, sample attached).
                   In the application, you must indicate the account number of the card from which the payment was made (money is not refunded to another card), and to which the refund of the paid amount will be made. You must also indicate the details of the bank where the payment was made, namely: EDRPOU code, MFO and bank account.
2. Copy of the 1st and 2nd pages of the guest's passport, who made the payment and registration page. Copies must be certified by the owner's signature, date, and the phrase "according to the original."
3. Copy of the guest identification number.
4. Original payment receipt:
   – original payment receipt (when paying through a bank cash desk)
   – original payment order / bank statement with a wet seal, which can be obtained at a bank branch (when paying via “Internet banking”)

Scanned copies of the above documents (in electronic form) must be sent to the following email address: info@glacier.com

After checking for correctness, the original application must be sent to the following postal address: Ukraine, 76018, Ivano-Frankivsk region, Ivano-Frankivsk district, Ivano-Frankivsk city, Hrushevskoho str. 22A/ (marked "for the accounting department of Glacier Management LLC" or send by new mail to branch No. 11, located at: 14 Hrushevskoho St., Ivano-Frankivsk, Ivano-Frankivsk region, 76018, contact phone number +380982598090.

Upon receipt of a correctly completed refund application (original), the funds will be returned to the guest's account from which the payment was made.

PRIVACY POLICY
INDIVIDUAL ENTREPRENEUR Vintonyak Olesya Oleksiivna

Our long-term vision is to be a company that our Guests, our partners and our employees are proud to be associated with. People are the foundation of our business, which is why we fully understand the importance of privacy and data protection for all our guests. Therefore, we are committed to respecting and protecting your privacy rights and your choices, and to handling your personal data with the utmost care under all circumstances. 

This Privacy Policy of Olesya Oleksiivna Vintonyak, Individual Entrepreneur (hereinafter referred to as the “Policy”) applies to the INDIVIDUAL PERSON-ENTREPRENEUR Olesya Oleksiivna Vintonyak (Olesya Oleksiivna Vintonyak, Individual Entrepreneur) and to all individual apartments rented by Olesya Oleksiivna Vintonyak, Individual Entrepreneur (hereinafter referred to collectively as “Gleisher Hotel”, “we” or “us”). We understand the importance of privacy. Therefore, we have developed this Policy to explain our policies regarding personal information obtained orally or in writing or provided when visiting this website, our hotel or from other sources.

When you use any of our services and/or agree to this Privacy Statement, for example, when you book a hotel apartment or stay at one of our hotels, you understand and acknowledge that we will collect and use personal information as described in this Privacy Notice.

Please note that a separate privacy policy applies to all personnel-related matters.

Please note that this Statement does not apply to the processing of personal information on behalf of or on behalf of third-party companies and service providers.

Olesya Oleksiyevna Vintonyak, an individual entrepreneur, is a management company that controls all guest data using the Servio HMS program.

1. Personal information collected by FOP Vintonyak Olesya Alekseevna

FOP Vintonyak Olesya Alekseevna collects personal data when communicating with a guest and other contact persons, in the course of conducting business, as well as using Servio HMS programs. Such personal information may include: your name/surname, mailing address, billing address, email address, telephone number, information about booking, staying or visiting the hotel; information about participating in competitions, lotteries or marketing programs (even if you did not stay in one of our hotels); information about purchased products or services; personal data: nationality, income level, passport number, place and date of passport issue; travel data; payment information, such as the number and other details of your payment card, as well as authentication information and other account and account data associated with mobile accounts; information about your preferences when choosing an apartment; information about the volume of marketing information you wish to receive; information about the cars in which you can arrive at our hotels; reviews and opinions about our brands or hotels (if identified or associated with you); ordered packages that include hotel reservations; groups you are associated with during your stay at the hotel; information provided in connection with your participation in a loyalty program; other types of information provided by you or received by us about you.

FOP Vintonyak Olesya Alekseevna may request data about tourist groups, including the names and numbers of program participants. We may also collect information related to conversations, including logging or monitoring calls related to customer service for quality control and training purposes and other types of communications, such as messages received through the application or SMS messages.

In addition, below are cases when Vintonyak Olesya Alekseevna, an individual entrepreneur, needs additional personal information.

• Surveys. During surveys, FOP Vintonyak Olesya Alekseevna may require demographic data or other personal information.
• Information collection at the hotel. Sometimes, in accordance with local law, Olesya Oleksiivna Vintonyak, an individual entrepreneur, is forced to request additional personal information from you when registering and checking into a hotel. In hotels, we may use a security video surveillance system and other security measures that allow us to capture and store images of guests and visitors in public places, as well as information related to your location in our hotels (using key cards and other devices). We may also use a security video surveillance system and other technologies that record sound or video to protect our employees, guests and visitors to our hotels in cases permitted by law. In addition, we may need additional information to provide a number of services at the hotel: visiting the spa center, gym, children's room, organizing events.
  Event profiles. When planning an event, Olesya Oleksiivna Vintonyak, a sole proprietor, records the event or meeting details, date, number of guests, and description of the apartments. When hosting corporate events, we will need information about the organization: name, annual budget, number of events funded per year. We also collect information about guests who are members of your group or who are participating in the event. If you are visiting us as part of a group, we may have your personal information provided by the group, and may contact you based on the results of your visit as part of a group or participation in the event at your discretion in cases permitted by law. If you are visiting us as part of an event, in cases provided by law, we may provide personal information about you to the event organizers. If you are organizing an event, we may also share information about your event with a third-party service provider who may offer services for the event, in cases permitted by law.
  • Social networks. If you wish to participate in events and promotions held by FOP Vintonyak Olesya Alekseevna on social networks, we may need certain information from your social network account: location, hotel check-ins, participation in events, interests, photos, status changes and friends list. FOP Vintonyak Olesya Alekseevna may also allow you to participate in contests by providing a photo, for example, taken during your stay with us, which you can post on social media for voting, display or participation in other promotions.
  In addition to the information that Olesya Oleksiivna Vintonyak, FOP, receives directly from you, we may also create information about you based on information you provide or other information we collect.

2. Personal information received by Vintonyak Olesya Alekseevna, an individual entrepreneur, from third-party companies

FOP Vintonyak Olesya Oleksiivna may also receive information about you from third parties, including information from tour operator and travel agent companies, payment card companies and other partners, from social networks in accordance with your settings for such services, as well as from other third-party sources that may provide us with information about you in accordance with the law. FOP Vintonyak Olesya Oleksiivna may use and provide this information (as well as combine it with other data we have about you) for the purposes specified in this Regulation.

3. Use of personal information provided by Olesya Oleksiivna Vintonyak, FOP 

FOP Vintonyak Olesya Alekseevna uses your personal data in various ways, including to provide and personalize the services you request and expect from us, to offer you the highest level of service you expect in the apartment, to carry out direct marketing and sales activities in accordance with the detailed description below. Before processing your data, we obtain your consent, if necessary in accordance with applicable law.

FOP Vintonyak Olesya Alekseevna is required to collect certain data, including your name/surname, address, and payment information. In cases of refusal to provide the necessary information, we will not be able to process your reservation.

4. 
   Personal information that Olesya Oleksiivna Vintonyak, an individual entrepreneur, provides to third-party companies 

In order to offer you the highest level of service in accordance with your expectations, FOP Vintonyak Olesya Alekseevna may provide your personal information to our service providers, third-party companies and other third parties in accordance with the explanation below:

• Group events or meetings. If you are staying at the Glacier Hotel as part of a group event or meeting, information obtained to plan the meeting or event may be shared with the organizers of those meetings and events and, if necessary, with guests who are organizing or participating in the event.
  • Business partners. FOP Vintonyak Olesya Oleksiivna may partner with other companies to provide you with products, services and offers based on your stay at our hotels, and may share your information with our business partners, as appropriate. For example, we may agree with our partners to provide you with other additional services. In order to provide these services, we must share your personal information with our partners. We may also share your personal information, such as your email address, with our travel partners to help them assess your compliance with travel rules or use of special rate plans, or to enable you to participate in joint marketing activities with our travel partners. FOP Vintonyak Olesya Oleksiivna may also partner with third-party organizations, such as our partner tour operators, travel agents and payment card providers, to enable us to deliver advertising to our joint customers. Our partners may be able to provide you with more relevant offers based on information about your stay at our hotels. In addition, we may allow third-party partners to recognize you when you visit a website or use that partner's application, or to recognize you as one of their customers when you visit their sites, so that they can provide you with more relevant offers. We may share your hashed email address with third-party companies, using applicable security measures, so that they can associate it with their hashed email addresses and send you advertising on our behalf across the Internet and via email.
  • Promotion partners. Olesya Oleksiivna Vintonyak, FOP, may conduct promotions, sweepstakes, lotteries, competitions or contests in cooperation with other companies, as well as provide prizes for sweepstakes and contests held by other companies. If you participate in one of the sweepstakes or contests, we may provide your information to our event partners or third-party sponsors.
  Hotel services. Olesya Oleksiivna Vintonyak, an individual entrepreneur, may provide personal information to third-party suppliers who provide services on the hotel premises, including spa treatments, conference services, catering services, and other related services.
  • Service providers. FOP Vintonyak Olesya Alekseevna trusts third-party companies to provide services and products on our behalf and may share your personal information with them, depending on the circumstances. As a rule, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law. However, our service providers may use, but not disclose, your personal information for the purpose of fraud detection after detecting fraud. FOP Vintonyak Olesya Alekseevna may also engage service providers to communicate news and deliver promotional and business materials to you on our behalf, including personalized advertising on the Internet and in applications for mobile devices in accordance with your preferences and applicable law. We cooperate only with companies that provide an opportunity to opt out of such advertising. We may also share information with service providers to allow you to design itineraries by selecting sites, activities, and restaurants from lists that we have prepared personally for you, based on your preferences and data from third-party companies.
  • Commercial agreements. As the business develops, FOP Vintonyak Olesya Alekseevna may sell or buy businesses or assets, or cease management of the apartment currently included in our hotel. In view of this circumstance, our company may transfer, sell or assign the collected information, including, but not limited to, General Information (described further in the Regulation) and personal data to one or more affiliated or independent third-party companies within the framework of these commercial agreements. In accordance with the requirements of local law, we will provide notice of our intention to transfer personal data to third parties for this purpose and explain how you can opt out of such transfer.
  • Supplement. In addition, FOP Vintonyak Olesya Oleksiivna may disclose personal information in the following cases: (I) in accordance with the requirements of applicable law; (II) in response to government or public authority requests; (III) in accordance with the requirements of legal process; (IV) as a means of protecting the rights, privacy, safety or property of FOP Vintonyak Olesya Oleksiivna, site visitors, guests, employees or the public; (V) in order to protect its rights or mitigate possible losses; (VI) in order to comply with the terms and conditions specified on our websites; (VII) in emergency situations.

5. General information

When you visit and use our website and applications, FOP Vintonyak Olesya Alekseevna collects other information about your use of the site that does not personally identify you, such as the catalog of site pages that you visit, as well as the number of visits to our sites (“General Information”). FOP Vintonyak Olesya Alekseevna uses General Information, as well as data received from third-party companies to deliver advertising to you by email, via the Internet (on our and other sites) and applications for mobile devices.

FOP Vintonyak Olesya Oleksiivna uses cookies and other technologies (for example, “dot markers”, “web beacons”, “clear GIFs”, links in email messages, JavaScript, device identification numbers assigned by Google or Apple, or other similar technologies) to collect such information.

You can also delete cookies from your computer or block them at any time by changing your browser settings (information on how to delete or block cookies can be found in the "Help" menu of your browser).

FOP Vintonyak Olesya Alekseevna is not responsible for your browser settings. You can find simple and clear instructions on how to manage cookies for different types of web browsers at www.allaboutcookies.org.

Note for residents of the European Economic Area and the United Kingdom: If you are located in Europe, you can also adjust your cookie preferences in the Cookie Settings section using the Cookie Consent Manager, which can be found here: Cookie Preferences.

FOP Vintonyak Olesya Alekseevna may use collected and accumulated information or anonymous personal information obtained from third-party companies to gain a more accurate picture of our users (for example, we may use aggregated information to calculate the percentage of our users who have a specific area code). This includes demographic data such as date of birth, gender and marital status, intended commercial interests such as favorite products or hobbies, as well as other information we may receive from you or from third parties.

Since General Information does not personally identify you, Olesya Oleksiivna Vintonyak, FOP, may disclose this information in any cases permitted by law. In some cases, we may combine General Information with personal information. If General Information is added to personal information, we will treat the resulting information as personal information in accordance with the rules of this Regulation.

6. 
   Confidential information

The term “sensitive information” means information related to your race or nationality, political opinions, religious or philosophical beliefs, trade union membership, health, sexual life and orientation, genetics, criminal history, and any unique biometric data used for identification purposes. In some jurisdictions, mobile phone numbers, location data, and information on identity documents are also sensitive information.

Typically, FOP Vintonyak Olesya Alekseevna does not collect sensitive information unless it is provided by you voluntarily or unless we are required to do so by applicable laws or regulations. We may use the health information you provide to provide a higher level of service that best meets your needs (for example, to provide an apartment for people with disabilities).

7. Personal information collected from children

FOP Vintonyak Olesya Oleksiivna does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian, do not allow your children to provide personal information without your permission.

8. Access to the site from a mobile phone and location-based services.

FOP Vintonyak Olesya Oleksiivna offers mobile applications that can be downloaded to a smartphone or mobile device. These applications have various functionalities, improve the quality of customer service. In addition to the service provided, our applications may collect personal information and general information, which will be used in accordance with this Regulation. For example, to make or change a reservation, you will need to provide some personal information or other information as necessary. Before downloading any of our applications, we provide visitors with a link to this Regulation.

If you allow our mobile applications to access your location information on your device, our mobile applications may use the Global Positioning System (GPS) technology and other technologies (such as wireless transmitters known as “beacons”) on your mobile device to provide you with information and offers based on your location. “Beacons” allow us to collect information about your location at participating hotels by interacting with mobile devices that are within range. We may use this location information to improve your hotel experience by sending notifications and other information to your mobile device, providing navigational assistance as you navigate around our hotels, and sending you information and offers about products, services, or activities that we think may be of interest to you. We may share this information with third-party companies, including business partners and service providers, to provide you with information, offers, and services that may be of interest to you. You can prohibit or limit the collection of location information by changing the settings in the application or changing the settings of your mobile device.

We offer all of these mobile and location-based services only to the extent permitted by local law.

9. Links to third-party websites and services

Our website and mobile applications may contain links to third-party websites. Please note that we are not responsible for the collection, use and management of this data, as well as the provision or disclosure of data and information by these third-party companies. If you provide information to third-party websites, it is subject to the privacy policies and terms of service applicable to those websites. We recommend that you review their privacy policies before providing personal information to websites.

FOP Vintonyak Olesya Alekseevna may also cooperate with a limited number of Internet providers that provide free Internet access for our guests. Your use of the Internet at the hotel is subject to the terms of use and privacy policy of the third-party Internet provider. You can review these terms and conditions by clicking on the link on the login page or by visiting the Internet provider's website.

10. Protection of personal information

FOP Vintonyak Olesya Oleksiivna will take reasonable steps to: (I) protect personal information from unauthorized access, disclosure, alteration or destruction; (II) monitor the accuracy and timely updating of information in appropriate cases. Our company employs a reliable team of information security professionals responsible for creating, updating and managing the security program of FOP Vintonyak Olesya Oleksiivna.

The Vintonyak Olesya Oleksiivna FOP Global Information Security Team is responsible for monitoring our systems for potential intrusions, responding to potential incidents, ensuring the hotel's information security, regularly analyzing and updating the security controls used by our company to protect data, and training under the Vintonyak Olesya Oleksiivna FOP Information Security Program.

In the event of security incidents, our company will notify regulatory authorities and/or customers in accordance with applicable laws or regulations.

FOP Vintonyak Olesya Alekseevna also requires that our partners and service providers do everything possible to maintain the confidentiality of the personal information received. When performing transactions on the Internet, we use sufficient means of technical protection of the personal information provided by you on our site. Unfortunately, there is no completely reliable security system or data transmission system over the Internet.

To protect your privacy, please do not send us payment card numbers or any other sensitive personal information via email.

12. Changes and access to personal information

In cases established by applicable law, FOP Vintonyak Olesya Alekseevna may provide you with information about the information available about you and even, if necessary, you may withdraw your consent to certain types of processing of your data and/or request to change, correct, delete your personal data and/or suspend its processing. All necessary updates and changes will be made within the period established by applicable law and in accordance with the requirements of the law. In cases where this is permitted by law, an appropriate fee may be charged to cover the costs associated with processing your request. Requests can be sent by e-mail to the address: danylova.nataliya@glacier.com.ua. In order to maintain confidentiality, the response to the request will be sent to the e-mail address registered with us or provided in another way.

In addition, in certain circumstances and in accordance with applicable law, you may request that FOP Vintonyak Olesya Alekseevna not provide personal information about you to our business partners or that we cease using personal information about you by contacting us by email. We will comply with such requests in accordance with applicable law.

13. Storage of personal information 

FOP Vintonyak Olesya Alekseevna stores your personal information for the period specified in the terms of this Regulation, unless it requires a longer storage period or otherwise provided for by applicable law. For three years after the end of your stay, we store your personal data collected for the purposes specified in this Regulation. Other personal data is stored for a shorter period, if possible and if permitted by law.

We will destroy your personal data as soon as possible without the possibility of its recovery or reproduction. Personal data on paper media will be destroyed in a reliable manner, for example, by shredding paper documents in a shredder, incineration or otherwise, and personal data stored in electronic form will be destroyed using technical means that guarantee the impossibility of further recovery or reproduction of this data.

14. Choosing marketing communications

If you have provided us with your contact information (postal address, email address or phone number) in accordance with your wishes and with your consent (in cases where it is required), FOP Vintonyak Olesya Alekseevna may inform you about our products and services or invite you to events by email, through online advertising, social networks, WeChat, WhatsApp, Viber, Telegram, by phone, by text messages (including SMS and MMS), push notifications, internal messages, by mail, through customer support, as well as by other means.

If you prefer not to receive electronic marketing materials from us, you may opt out at any time by using the unsubscribe feature in the email you receive from us. It may take up to ten business days for your opt-out request to be processed.

You can also opt out of receiving text messages at the hotel reception desk during your check-in, your stay at the hotel, and when you check out of the hotel.

15. Changes to the Regulations

These Terms may be changed from time to time. If we make material changes to these Terms, we will post a link to the updated version of the Terms on our home page, and if you have registered for any of our products or services, you will receive a notification via your preferred communication method. The date these Terms were last updated is indicated at this link and at the top of the document.

Any changes to the Terms and Conditions shall be effective upon posting of the updated version on the Site. Your use of the Site, any of our products and services, and/or your acceptance of the updated Terms and Conditions following such changes constitutes your acceptance of the revised Terms and Conditions as they become effective.

16. Contact us

If you have any questions about this Policy or about the options for using your personal data by FOP Vintonyak Olesya Alekseevna, as well as if you want to express gratitude or send a complaint, please send a message by e-mail to danylova.nataliya@glacier.com.ua. We will respond to you as soon as possible.

We use standard tracking technologies.

Company Ltd Glacier Management , as well as our subcontractors, continuously collect data from users as they use various websites, mobile applications, and other services. We also allow third parties to collect data in similar ways. To do this, we use a number of standard tracking tools. Our vendors and other third parties may also use these tools, including cookies. We also use web beacons, flash cookies, and other similar technologies.

By using the website https://glacierhotel.com.ua/ and other related mobile applications, services and tools, you agree to the Privacy Policy.  Ltd Glacier Management and to the use of cookies set by us and third parties, as well as to the use of other tracking technologies on the site to ensure its correct operation. In particular, we may collect aggregate data about the use of the site in order to improve interaction with you on the Internet and manage marketing and service requests to you. You can disable some of the cookies used by us, but this may affect the possibility and correctness of using our site (mobile application).

As required by the General Data Protection Regulation adopted by the EU regulation 2016/679 (General Data Protection Regulation, GDPR), as regards the processing of personal data and the protection of privacy in the electronic communications sector e-Privacy Directive, we ask you to consent to the use of cookies and their installation on your devices.

This Cookie Policy provides you with the necessary information about our use of cookies, the purposes for which we use them, and your rights.

What is a cookie?

A cookie is a small file that is created when you use a website and stores information in the browser or on the device from which it was accessed.

Cookies stored on your device do not identify you as a specific user, but rather the computer or mobile device you are using through randomly generated identifiers. You can find out more about them at www.allaboutcookies.org/ or www.youronlinechoices.eu/. These websites also explain how to manage and delete cookies. 

Why do we use cookies?

To make your use of our site more efficient, your computer or mobile device must accept cookies in the following cases:

• To ensure the process of booking air transportation or other services on our website.
• To provide information that can help us understand what you liked and didn't like about our website and our emails. This helps us offer you more personalized options and more relevant information on future visits.
• To store data such as your language and country preferences, your last flight search, so that we can tailor our site to your needs in the future.
• To evaluate the effectiveness of our website (mobile application), including posted marketing information.
• To recognize new and old customers.
• To store the passwords of registered users of our website.
• To improve our website.
• To provide targeted advertising offers, so-called "interest-based advertising" (see below for more information on interest-based advertising).
• To dynamically track your actions and browsing activity while visiting different websites and using other platforms.
• To better understand the interests of our customers and visitors to our websites

What information about you do cookies contain?

A standard cookie contains information about the identification of your web browser, not the user. This cookie remembers your settings, the history of navigation through the pages of the site, optimizes the user experience, and saves the settings you have set.

Some of the cookies we use may store more detailed information, which may even allow you to be identified, and may contain more of your personal information. However, additional information identifying you may only be entered by you and knowingly transmitted to us, and only if you have confirmed your personal consent to this.

Cookie categories and their management

The classification of cookies on our website is based on the International Chamber of Commerce's cookie rules.

1. STRICTLY NECESSARY

"Strictly necessary" cookies are mandatory and necessary to ensure the correct movement and use of website features that meet the requests:

• free navigation of the website;
• remembering previous actions as soon as you return to the page within the same session;
• secure user access to protected areas of the Web resource and use of its full functionality;
• interaction with Web resource applications and ease of navigation through all its services;
• booking an apartment.

Cookies in this category do not collect any personal information about you. They are temporary and are deleted immediately after you finish using your web browser.

2. PERFORMANCE

"Performance" cookies are used to anonymously collect statistical information, analyze website performance, and improve the quality of our services. Such data includes:

Web analytics. Tracking website traffic to ensure a stable and reliable service;

Affiliate tracking. It exists to send an anonymous message to partners that one of our visitors has also visited their website.

Error handling. Required to help us improve the website by identifying any errors that occur and their causes;

Tracking technologies. Necessary to prevent fraudulent activity and security breaches;

Development testing. Tests different development options for our website;

Statistics of responses to marketing information. Used to analyze how effective our marketing information is.

We use Google Analytics to track performance data. This is a web analytics service provided by a third-party provider, Google, Inc. Information about the use of the website is governed by the Google Privacy Shield certificate and a separate data processing agreement signed with Google. For detailed information, see the website in the section Google Analytics and data privacy.

3. FUNCTIONALITY

"Functional" cookies are permanent and allow us to personalize the content of our website according to the client's established requirements, and thus enable us to:

• address you by name;
• use regional and language requirements;
• recognize your devices and verify the authenticity of authorization;
• support the use of geo-based tools to determine your location;
• use the selected hotel when booking an apartment.

Cookies in this category analyze your actions while using the website and do not contain personal data that personally identifies customers.

4. MARKETING (TARGETED ADVERTISING)

"Marketing" cookies are designed to interact with third parties using tracking technology to deliver content, placing targeted advertising on our behalf that is relevant to your interests on our site and third-party sites, based on how you interact with the application, advertising or content. This allows:

• improve the relevance and personalization of marketing actions;
• limit the number of repetitions of a marketing action or display of advertisements;
• conduct surveys on the quality of customer service;
• evaluate the effectiveness of marketing/advertising campaigns.

Cookies in this category are managed by third parties. Detailed information on privacy protection when using the websites of such third parties can be found in the table below.

Managing cookies and tracking technology

We take protecting your privacy very seriously, so unless absolutely necessary, we do not attach any personally identifiable information to cookies.

You can refuse to accept, restrict the use of or completely delete cookies by adjusting your web browser settings accordingly. Your web browser settings are available at the following links:

• Safari
• Chrome
• Firefox
• Opera
• Internet Explorer
• Microsoft Edge

Please note! Using individual web browser settings may result in limited access to some sections of the site or its incomplete functioning, and will also prevent the identification of your devices and the corresponding collection of information, therefore:

• we will not be aware of your refusal of behavioral advertising, so third-party banners will appear again when you visit other sites;
• We will not be able to automatically know that you have agreed to our Privacy Policy, Cookie Policy and other terms and conditions, so confirmation requests will appear each time you visit the site.

You can also opt out of online behavioral advertising from third-party advertisers who manage ads that are more relevant to your interests by setting your preferences by visiting these websites:

• www.youronlinechoices.com
• www.networkadvertising.org

You can withdraw your consent to our use of cookies by adjusting your web browser settings and deleting cookies from your web browser.

Other tracking technologies

Social media buttons are used to allow our customers to share a link to a web page or create an electronic bookmark. These buttons are links to third-party social media websites, which in turn may record information about your online activity, including on this website. Please review the relevant terms of use and privacy policies of such sites to understand how they use your data and how you can opt out of their use of your data and delete it.

Third-party web services. Sometimes on our website we use third-party web services to display images, watch videos or organize polls/surveys. As with social media buttons, we cannot prevent these sites or external domains from collecting information about how you use the site's content.

SET YOUR CONSENT TO THE USE OF COOKIES

To get unlimited navigation and full functionality of all sections of our website, we recommend that you agree to our use of cookies of all categories.

Law on Copyright and Related Rights

If you are requesting removal of content due to copyright infringement, please note that the Law on Copyright and Related Rights, as amended on 15.04.2023, provides legal remedies for copyright owners who believe that materials appearing on the Internet infringe their rights under the law on copyright and related rights in Ukraine. If you believe that your own work or the work of a third party on whose behalf you act is represented on this Site or otherwise copied and made available on this Site in a manner that constitutes copyright infringement, please notify us immediately. Your notice must be in writing and must include:

• an electronic or physical signature of the copyright owner or a person authorized to act on behalf of the copyright owner; 
• a description of the copyrighted work that you believe has been infringed; 
• a description of where the material that you claim is infringing is located on this Site (including the URL, title and/or position number (if applicable) or other identifying characteristics); 
• your name, address, telephone number and email address and, if you are not the copyright owner, the name of the owner; 
• a statement that you have a good faith belief that use of the material complained of is prohibited by the copyright owner, its agent, or the law;
• a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner. 
• Please include this address on your application:

Copyright Agent: Glacier Management LLC

Email: Davydiv.volodymyr@gmail.com

Any notification from the copyright owner or a person authorized to act on his behalf that does not comply with the requirements of the Law on Copyright and Related Rights of Ukraine is not considered a sufficient notification and should not be considered as providing us with actual knowledge of the facts or circumstances from which the infringing materials or actions are apparent.

Terms and Conditions of Use of the Site

PLEASE READ THESE TERMS AND CONDITIONS OF USE OF THE SITE CAREFULLY BEFORE USING THE SERVICE ON WHICH THEY ARE POSTED. By using the website, mobile application or platform on which these terms and conditions of use (hereinafter referred to as the “Terms and Conditions”) of the site (hereinafter referred to as the “Site”) are posted, you acknowledge your acceptance of them and LTD Privacy Policy Glacier Management (hereinafter referred to as the “Privacy Policy”). If you do not agree to all of these Terms and Conditions, as well as the Privacy Policy, do not use this Site.

This site is operated by the company  LTD Glacier Management with legal address: Ivano-Frankivsk, Hrushevskoho St. 22a/7 (“hereinafter – Glacier Management”).

Glacier Management may revise these Terms and Conditions at any time. The previous Terms and Conditions will be automatically replaced by the new version, which will be immediately applicable to you and will govern your use of the Site, and will contain the date of the last update, as indicated at the top of the Terms and Conditions. The User is encouraged to regularly review the Terms and Conditions to be informed of any changes and updates.
Your continued use of this Site constitutes your acceptance of these changes and compliance with all laws and regulations. The materials presented on this Site are protected by law, including, but not limited to, Ukrainian copyright laws and international treaties. Additional terms and conditions apply when booking hotels.

Use of the Site

You may use this Site only if you are 18 years of age or older and able to form binding contracts (the Site is not available for use by minors). By using this Site, you agree that you are 18 years of age or older. All information and materials contained on this Site are for informational purposes only. 

Usage restrictions

The content of this Site, such as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from Glacier Management licensors, and other materials (hereinafter referred to as the “Content”) is protected by copyright in accordance with the laws of Ukraine and other countries. Ownership of the Content remains with Glacier Management. Any use of the Content not expressly permitted by these Terms and Conditions is a violation of these Terms and Conditions and may violate copyright, trademark, and other laws. Except as provided herein, no Content may be copied, reproduced, distributed, republished, downloaded, displayed, published, or transmitted in any form or by any means without the prior written consent of Glacier Management or its licensors. Glacier Management permits you to view and download one copy of the Content solely for your own lawful, personal, non-commercial use, provided that you include the following copyright notice: “All rights reserved.” Any specific rules for the use of other elements presented on the Site may be included in other sections of the Site and incorporated into these Terms and Conditions by reference. Use of the Content on any other website or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved by Glacier Management and its licensors. If you violate any of these Terms and Conditions, your permission to use the Content will automatically terminate and you must immediately destroy all copies of any portion of the Content that you have made.

You may not “clone” any Content provided on this Site to any other server without Glacier Management’s written permission. You may not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site. You may not attempt to gain unauthorized access to the Site through hacking, password mining, or any other means. Glacier Management reserves the right, in its sole discretion, to terminate your access to the Site or any portion thereof at any time, for any reason or no reason at all, without notice or notice of any kind.

Submitting ideas

Glacier Management welcomes feedback from our users, as well as your comments about the Site, our products and services. Unfortunately, our established company policy does not allow us to accept or consider any creative ideas, suggestions or materials other than those we have requested. We have talented staff and consultants who may be working on the same or similar ideas. We hope you understand that the purpose of this policy is to avoid the possibility of misunderstandings in the future when projects developed by our professional staff and/or consultants may appear to others to be similar to their own creative work. Do not send us original creative materials without receiving a request. If, in accordance with our request, you send certain materials or (despite our request) creative suggestions, ideas, notes, drawings, concepts or other information (collectively, "Materials»), Glacier Management will automatically be granted a royalty-free, perpetual, (or, if a perpetual license is not valid, a license for the term of the intellectual property protection), irrevocable, worldwide, non-exclusive license to use the submitted data. Use of such submitted data includes reproducing, creating derivative works, modifying, publishing, editing, translating, distributing and displaying the submitted information in any medium(s) or in any form, format or forum now known or later developed. However, this list is not exhaustive. Glacier Management may treat the submitted data as non-confidential information and shall not be liable for any use or disclosure of such data. In addition to the above, Glacier Management shall have the right to unrestricted use of the submitted data for any purpose (commercial or otherwise) without compensation or liability to the provider of such data.

User messages

The personal information you provide to Glacier Management is governed by Privacy PolicyIn the event of any conflict between these Terms and Conditions and our Privacy Policy, the latter shall prevail.

Except as provided in the “Submitting Ideas” section (above), Glacier Management does not claim ownership of any text, photographs, images, illustrations, graphics, sound recordings, videos, audio and video footage, or other content that you submit to Glacier Management using the social media tools we make available to you (each, a “Post”). For clarity, Posts are different from other information you provide to us in that once posted, they are immediately available to others. Examples of Posts include comments posted on our blogs or in chat rooms that we sponsor. 

You agree that you will not create any message that is, in whole or in part, defamatory; scandalous; inflammatory; discriminatory; libelous; false; threatening; vulgar; obscene; pornographic; profane; abusive; harassing; invasive of another's privacy; hateful or threatening; targeted at gender, race, color, sexual orientation, national origin, religious beliefs, or disability; intended to violate any local, state, national, or international law; or restrict or infringe any right of any party. In addition, you agree that you will not: (a) create any message that constitutes an advertisement or solicitation for action; (b) disrupts the normal flow of dialogue or is unrelated to the topic being discussed (except where the discussion is conducted in a casual manner); (c) post a chain letter or pyramid scheme; impersonate another person or otherwise mislead; (d) distribute viruses or other harmful computer code; (e) harvest or otherwise obtain information about other persons, including email addresses, without their consent; (e) post the same post more than once or “spamm”; or (f) engage in any other activity that restricts or inhibits any other person from using the Site, or that, in Glacier Management’s sole discretion, exposes us or our licensors, partners or customers to any liability or harm of any kind.

By submitting a message, you agree that it is non-confidential, non-proprietary, and may be distributed or used by Glacier Management. If you submit a message, you automatically warrant or guarantee that the owner of such content expressly grants Glacier Management a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the message in any medium(s) or in any form, format, or forum now known or later developed. Notwithstanding the foregoing, Glacier Management is under no obligation to use any message.

You are solely responsible for your message, the consequences of such message, and your reliance on any message. Glacier Management is not responsible for the consequences of any such message. Glacier Management is not responsible for verifying or monitoring messages that users send to this Site. In the event that a user is notified of a message that is likely to violate these Terms and Conditions, Glacier Management may investigate the allegation and, in good faith and in its sole discretion, determine whether to remove such message. Glacier Management shall have no liability to users for any actions or inactions.

Glacier Management reserves the right (but has no obligation): (a) to record the dialogue on the Site; (b) to investigate allegations that a message does not comply with these Terms and Conditions and to decide in its sole discretion to remove or require the removal of messages; (c) to remove messages that are offensive, illegal, destructive, obsolete or otherwise do not comply with these Terms and Conditions; (d) to terminate a user's access to any or all parts of the Site in the event of any violation of these Terms and Conditions or the law; (e) to monitor, edit or publish any message; and (e) to edit or remove any message posted on the Site, regardless of whether it violates these Terms and Conditions.

Promotions

All offers or promotions featured on this Site, without exception, are void where prohibited and are subject to any official rules posted for such offers or promotions.

Company responsibility Glacier Management , its licensors and Partners

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You agree to defend and indemnify Glacier Management, its officers, directors, employees, agents, licensors and partners from and against any and all claims, demands, obligations and payments, including without limitation reasonable legal and accounting fees, arising out of, in particular, your breach of these Terms and Conditions.

General provisions

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Current legislation

These Terms and Conditions shall be governed by the laws of Ukraine, without regard to its conflict of laws principles. You and Glacier Management hereby irrevocably consent to the exclusive jurisdiction of the courts of Ukraine for the purpose of adjudication or injunction of any claim, action or dispute arising out of or in connection with these Terms and Conditions. 

Integrity of the agreement

Except as expressly provided in a specific notice or legal disclaimer, these Terms and Conditions, which also include our Privacy Policy, constitute the entire agreement between you and Glacier Management regarding your use of the Site and the Content.

Definition of concepts and terms 

1. Performer – Fitness & Wellness Club “GLACIER”
2. Group class – a class conducted by a trainer-instructor of the “Fitness & Wellness Club “GLACIER” (hereinafter referred to as the Club) for a group of visitors (from 2 people or more) in a specially designated place, according to the schedule approved by the Club administration. 
3. Customer (client, visitor) – a physically capable person who acts independently or in the interests of a child (minor person from 7 years old), to whom the Contractor provides sports and recreation services. 
4. Individual training - classes with an instructor-methodologist, trainer according to an individual program, are held after payment for individual training or a training program according to the price list.
5. Club employees (Club staff, Club administration) are individuals who are in an employment relationship with the Contractor or represent its interests in accordance with the legislation of Ukraine. 
6. The gym area is a part of the Club equipped with strength, cardio, and functional training equipment, designed for independent or individual training.
7. Fitness area – a part of the Club's territory intended for group classes or training under the supervision of a trainer.
8. Yoga area – a specially equipped room or location within the Club, designed for conducting individual and group yoga, stretching, meditation and other static practices under the guidance of an instructor or independently.
9. Massage room – a room in the Fitness & Wellness Club “GLACIER”, equipped to provide relaxing, sports, therapeutic massage services and other related procedures, which are performed by a certified specialist by appointment.

General rules and regulations 

1. These Rules for Visiting the Fitness & Wellness Club “GLACIER” (hereinafter referred to as the Rules) are designed to regulate the work of the Club, establish the procedure for visiting and the safe stay of Customers on the territory of the Club while receiving Services. 
2. In all situations not regulated by these Rules, the parties shall be guided by the legislation of Ukraine.
3. The Club provides the Customer with the following health, sports and rehabilitation services in the quantity and terms specified in the individual plan or one-time visit: visiting the gym area; attending individual physiotherapy classes; attending individual and group classes; conducting therapeutic massage, classical, aesthetic, apparatus; services for conducting group and individual physical education classes provided for children. 
4. Club opening hours: Monday – Sunday from 8:00 to 20:00. The Club administration has the right to change the working hours, about which the Customer is informed by means of information in the consumer corner and/or by posting on the official website of the Glacier Premium Apartments Hotel (https://glacierhotel.com.ua) 
5. During health and sports events, repair work, sanitary days, and due to technical conditions, the Club's work may be partially limited or adjusted. 
6. Admission to exercise equipment and group classes ends 15 minutes before the Club closes. 
7. The cost of health and sports services is determined in accordance with the Price List approved by the Contractor.
8. The price list for services may be changed, which the Club informs visitors about by posting relevant information in the consumer corner.
9. By providing health and sports services, the Contractor provides the Customer with qualified and professional personnel. 
10. The Customer's access to the Club territory is carried out after registering for accommodation at the Glacier Hotel and paying for a lesson (additional services). For guests of the Glacier Hotel, entrance to the Club is free, additional paid services are paid according to the Club price list.
11. Inventory, equipment, and towels are the property of the Contractor and the Customer is obliged to treat them with care. 
12. In case of loss (damage) of property, inventory, equipment, towel, the Customer is obliged to notify the Club administration as soon as possible. The Customer shall compensate the Contractor for the cost of the damaged (lost) property. 
13. The Customer is aware of and accepts the fact that with the development of the Club, these Rules are subject to adjustment, change and adoption in a new version. 
14. In particular, the Contractor has the right, without the consent of the Customer, to introduce new types, types and categories of services, to expand, change and improve the range of services provided under the Agreement, to introduce other forms of visiting the Club. The Customer agrees that any changes to these Rules are implemented unilaterally by issuing a relevant order of the Contractor. In the event of amendments to these Rules, the Contractor shall bring information about the changes to the Customer's attention by posting a new version of the Rules on the official website of the Club and at the Club reception. Individual notification of the Customer or signing by the Customer of additional agreements or any other annexes to the Agreement or to the application for accession for the changes to the Rules to come into force is not required. Changes to the Rules come into force from the moment of issuing the relevant order of the Contractor. A change to the Rules is not considered a change to the terms of the Agreement and is not considered to be made at its own discretion. 
15. Contraindications to receiving services at the center are:

• Acute infectious diseases.
• Active stage of all forms of tuberculosis.
• Purulent skin diseases, infectious skin diseases, infected wounds (scabies, fungal diseases, etc.), pediculosis.
• Decompensated somatic diseases: endocrine diseases (diabetes mellitus, thyroid pathology, etc.); hepatic, pancreatic insufficiency of the III degree; uncontrolled arrhythmias, heart failure of the IV f. class according to NYHA; respiratory failure of the III degree, critical stenosis of vessels, blood clots in the cavities of the heart chambers. Instability of vital signs (pulse, blood pressure, SpO2, CPR, temperature)
• Hemorrhagic syndrome with frequent and/or intense bleeding regardless of etiology, severe anemia (hemoglobin level less than 80 g/l).
• Fever or low-grade fever of unknown origin.
• Mental illnesses and other disorders of higher nervous activity that require special supervision and make productive contact with patients impossible
• Acute deep vein thrombosis of the lower extremities, the presence of free or floating thrombi, pulmonary embolism
• Sores on the body, infected wounds.

Procedure for purchasing and using services 

1. Payment for any of the offered types of services, payment for additional services is made exclusively to the Club's cash desk or to the Contractor's current account. 
2. The conditions of visit and rules are defined in the price list, which is posted at the reception and in the consumer corner.
3. The validity period of a paid additional service may be extended only if the class/service did not take place due to the Contractor's fault. In all other cases of missed classes, claims regarding payment, refunds or postponement of classes are not accepted by the Club administration. 

General rules for visiting the Club 

1. The Visitor shall introduce himself to the Club receptionist each time the Customer visits the Club. The Club staff shall have the right to require the Customer to present an identification document. The Club Administrator shall issue the Customer a towel and provide instructions on how to use the code lock on the locker for changing clothes.
2. While on the territory of the Club, the Customer must behave in accordance with the rules of public order, not disturb other visitors to the Club, and observe cleanliness, order, personal hygiene, sanitation, and fire safety. 
3. In addition to existing prohibitions stipulated by the legislation of Ukraine, on the territory of the Club, the Customer is prohibited from: 

• To be with any type of weapon, as well as to carry cold weapons, firearms, and any other weapons. 
• Consume alcoholic beverages, drugs and/or their analogues, as well as smoke (including electronic cigarettes). 
• Bring your own drinks (including water) into the Club territory for commercial purposes.
• To carry out unauthorized distribution and sale of beverages, narcotic drugs and (or) their analogues, any medications and (or) sports nutrition and (or) dietary supplements. 
• Bring any animals onto the Club territory without the consent of the Club administration. 
• Stay in areas designated for Club personnel. 
• Use loudspeakers on the Club premises.
• Committing actions that contradict generally accepted moral and ethical norms. 
• Behaving indecently and using obscene gestures. 
• To show racial, religious, national or any other discrimination. 
• Be rude to the staff and other visitors to the Club. 
• Use obscene, loud, offensive language and threats against any person. 
• Talk on the phone, turn on video/music, etc. on your own gadgets without using headphones

4. The Customer is entitled to bring and use their own hygiene products to the Club.
5. Entrance to the gym area is allowed only in neat sportswear and changeable shoes. It is advisable to wear closed-toe sports shoes with a rigidly fixed heel. During training, both the upper and lower parts of the body must be covered. 
6. It is forbidden to train barefoot or in socks. The exception is special classes (yoga, Pilates, etc.). 
7. The Customer may use the services of only the Club instructors on the Club's premises. Personal training by other visitors is prohibited. 
8. The customer must treat the sports equipment with care and is financially responsible for its damage.
9. The Club administration recommends that before starting classes, you undergo initial instruction from a trainer. The Visitor is responsible for the assessment and state of health. The Visitor is fully responsible for his or her health.
10. The Contractor is not liable for damage associated with deterioration of health if the Customer's health condition deteriorated due to an acute illness, exacerbation of an injury or a chronic illness that he had before the visit. 
11. The Contractor is not liable for any harm caused to the Customer's health as a result of performing physical exercises due to violation of the requirements of the Club's instructors.
12. After the end of classes, the Customer is obliged to vacate the locker in the locker room. 
13. In the event of sports equipment being taken out of the Club's territory or its loss or damage, the Customer shall reimburse the full cost. 
14. The Contractor is not responsible for forgotten, lost, stolen or unattended belongings of the Customer or persons for whom he is responsible. For questions regarding the safety of personal belongings, please contact the Club employees. 
15. In the event of an air raid alert, please leave the Club premises immediately and proceed to the shelter located on the -2nd floor of the hotel. You can reach it by using the stairs from the 11th floor, following the navigation signs.
16. In the event of a fire alarm, you must immediately leave the hotel premises. In this case, it is prohibited to use the elevators. You must exit the building via the fire escape, following the navigation signs. You must leave the building by going outside via the exit on the first floor of the hotel, move to a safe distance and follow the instructions of the staff responsible for evacuating guests. For fire safety reasons, please familiarize yourself in advance with the evacuation plans, the location of fire extinguishers and the escape routes posted at the entrance. 

 Procedure for visiting the gym area

1. To avoid injuries, the Club administration recommends undergoing initial instruction on strength rehabilitation equipment. 
2. Children from 6 to 16 years old are allowed in the gym during personal or group training only under the guidance of an instructor or accompanied by parents. Children from 0 to 6 years old are not allowed in the fitness room.
3. Children under 16 years of age are strictly prohibited from staying in the gym on their own. 
4. For training, you must change into sportswear and replaceable closed-toe sports shoes. 
5. During training on the simulator, it is imperative to use an individual towel and, if necessary, napkins. 
6. Visitors are required to follow safety precautions and rules for operating the simulators. 
7. It is forbidden to move the exercise equipment yourself.
8. It is forbidden to lift the bar without using locks or clamps.
9. Exercises in the free weight area that involve the use of maximum weight should only be performed under the supervision of instructors. 
10. When performing basic exercises (deadlifts, squats, etc.), you must use an athletic belt. 
11. Exercises with free weights should be performed at a distance of at least 1.5-2 meters from glass and mirrors. 
12. It is necessary to ensure that long and loose clothing items, laces, and towels do not fall on the moving parts of the exercise equipment. 
13. Before starting a workout on a treadmill, you must stand on the supports at the edges of the moving belt, set the minimum speed and start training after the belt starts moving. You cannot get off the simulator until the belt has completely stopped. 
14. After performing the exercises, the visitor is required to remove sports equipment (inventory) to specially designated places. 
15. It is prohibited to independently adjust the hall's air conditioning and ventilation system, broadcast volume, and selection of musical accompaniment.
16. In case of breakage or damage to sports equipment, it is necessary to stop the class and inform the instructor about it. Classes can be continued only after the malfunctions are eliminated or the sports equipment (equipment) is replaced. 
17. It is forbidden to bring bags, packages, backpacks, etc. into the gym. 

Procedure for conducting therapeutic, classical, relaxation, manual massage

1. Visitors to the massage procedure must follow general rules of personal hygiene.
2. General contraindications for massage (cancer diseases; acute infectious diseases; elevated body temperature; purulent skin diseases; mental illnesses during the exacerbation period).
3. Before the first procedure, it is necessary to familiarize yourself with the current Rules, carefully listen to the specialist's instructions and adhere to these rules throughout the entire course of recovery. Before starting the massage, the Visitor must inform the Club specialist about any medical problems, injuries or allergies.
4. You should not undergo a therapeutic massage procedure on an empty stomach or immediately after eating (it is better to do it 40-60 minutes before or after). 
5. In case of any discomfort, pain, dizziness, the Customer must immediately notify the Club specialist. The specialist must stop the massage. The Customer always has the right to stop the procedure if he feels discomfort.

Procedure for conducting group classes in various areas 

1. Group classes are held exclusively by schedule. 
2. The duration of one lesson is 45-60 minutes.
3. When choosing classes, the Customer should be guided by their own level of training. The necessary explanations can be obtained from the Center employees. 
4. If the person is more than 15 minutes late for class, the instructor has the right to deny the latecomer access to class. 
5. The use of mobile phones during group classes is prohibited. 
6. The Center administration has the right to make changes to the group class schedule, as well as replace the instructor who conducts group classes according to the schedule.
7. After the class is over, Club visitors should not collect the equipment that was used during the class. 
8. By these Rules, the Contractor warns, and the Customer is aware and agrees that training rooms for group classes have a certain permissible number of seats, exceeding which leads to inconvenience for visitors during classes in group rooms, and, as a result, to the inadequate provision of such types of rehabilitation services to visitors. Since any excess of the permissible number of visitors in group classes may result in the establishment of restrictions for visitors to the Center regarding their participation in such group classes, such a restriction cannot be regarded as the Contractor's own initiative, for which the Contractor must be responsible, but only indicates the increased popularity of this type of group classes. 
9. The schedule of group programs may change, of which visitors are notified by posting relevant information on the Center's official website and/or in any other way. 

Procedure for conducting personal training sessions with a gym instructor, personal trainer 

1. Visitors to the Center are offered personal training for a fee set according to the price list. 
2. Visitors to the Center must promptly notify the personal trainer or reception administrator of the impossibility of attending an individual training session or of being late. If the cancellation (postponement) of an individual training session was not made on time (at least one and a half hours before the start of the session), the session will be debited from the Customer's account or paid for upon subsequent visits to the Center. 

The procedure for visiting the group class room:

1. A responsible specialist will provide instruction on safety requirements and prohibitions during classes. Patients should be warned about safety measures and possible dangers.
2. Stop exercising immediately if you experience nausea, dizziness, or pain during exercise and notify your professional.
3. Exercise is energy-intensive and can cause sweating, so it's important to pay attention to adequate nutrition and fluid intake before exercise. Heavy meals that include ingredients that are difficult to digest should be avoided.
4. It is forbidden to start classes without the permission of a specialist; to attend classes while intoxicated or after drinking alcohol, to run in the area where the equipment is located; to practice immediately after eating; to start classes when feeling unwell; to attend classes with open wounds, infections, skin diseases, and to create situations that may cause injury to other visitors.

General rules and regulations 

1. Coworking is open daily from 09:00 to 21:00
2. When ordering an individual space in the coworking space, you will be provided with free use of the coffee break area (tea, water, coffee, snacks).
3. It is prohibited to use the printer area without the presence of the coworking administrator.
4. When booking conference areas for individual workplaces, it is possible to equip the rooms with up to 3 additional workplaces as needed at no additional cost (subject to availability of free furniture).
5. When booking a coworking space or conference area, you will receive the following for free:

• Interactive whiteboard
• Projector (by location)
• Two flipcharts with paper and markers (1 roll of paper per 1 flipchart)
• For an additional fee, you can order pens, letters, notebooks, etc. (according to the customer's wishes and budget).

6. When visiting the coworking space, the Tenant is required to fill out the appropriate Questionnaire.
7. The tenant is fully responsible for himself and his guests and for their actions as for his own;
8. In the coworking area, phones must be put on vibrate or silent mode.
9. In the event that a cleaning lady is required to ensure cleanliness in specific areas due to the user's activities, the user must notify the Coworking Administrator.
10. Coworking users must comply with fire safety rules, sanitary standards, treat property located in the coworking space and in the building with care, and in the event of damage to such property, compensate for the damages caused according to the price list. 
11. In the event of a fire alarm or air raid, please leave the coworking space immediately, without using the elevators. Go down the stairs to the -2 floor of the hotel (shelter), following the navigation signs and instructions from the staff. 

In order to ensure general safety, fire safety, to preserve the property of the coworking space and residents, as well as to ensure information security, the following means are used on the coworking space:

• Audio and video surveillance with recording of events stored on the service operator's server.
• Special means of notification, alarm and fire extinguishing, which are used to prevent smoke, fire and extinguish flames.

The following is prohibited in coworking:

1. Smoking (including using vapor generators and electronic cigarettes);
2. Use alcoholic beverages, drugs, or other prohibited substances
3. Create obstacles and inconvenience to other persons, including making noise, using obscene language and performing any actions of an offensive nature towards other persons;
4. Stay with pets
5. Minor children under 14 years of age are allowed to stay in the coworking space. Children from 14 to 18 years of age are allowed to stay in the coworking space accompanied by a legal representative who is obliged to monitor the children's compliance with these Rules.
6. Move around on roller skates, skateboards and other means of transportation
7. Perform work that is noisy without prior approval from the Administrator
8. Outsiders who do not live at the Glacier Hotel are prohibited from being in the coworking space;
9. Watch movies or videos, listen to audio materials without using headphones when booking a seat;
10. Talk on the phone using the speakerphone
11. View, download, use, store and distribute in the coworking space: pornographic materials, spam, malware; materials that incite racial, religious and national hatred; content that violates intellectual property rights and the Legislation on Personal Data Protection; other materials that violate the current Legislation of Ukraine. The client and resident are personally responsible for viewing, downloading, using, storing and distributing such content;
12. Without the prior written permission of the Administrator, move furniture, equipment and other property within the coworking space and take it outside the coworking space;
13. Compensation for cleaning up after smoking, drinking alcoholic beverages, and hooliganism is 1000 UAH for each case and is payable on the day of the violation.
14. In the self-service area of the Kitchen and Relaxation Zone, Tenants are allowed to use the available dishes, coffee machine, cooler, tea bags, sweets, spices, salt and sugar;
15. When working in a coworking space, a Guest is prohibited from occupying someone else's workplace for a certain day.

The coworking administration reserves the right:

1. Close the coworking space for closed events with prior notification to Glacier Hotel residents through the hotel reception no less than 6 hours before such event.
2. Close some offices or workplaces due to technical reasons, maintenance, etc. without prior notice.

Rules for using the kitchen area

1. The Coworking recreation area has a coffee break area equipped with the following shared equipment: refrigerator, microwave, sink, dishwasher, coffee machine, electric kettle. Such equipment can be used by active coworking residents unlimitedly during the opening hours of the reception area at the corresponding location.
2. In order to comply with sanitary standards and order, active residents and guests of the coworking space are prohibited from leaving personal belongings, including their own food and drinks, in the corporate kitchen area, except for places specially designated for this purpose, including the common use area in the common refrigerator.
3. In order to comply with sanitary standards and order, it is not allowed to leave the eating area and dishes uncleaned.
4. In order to comply with sanitary standards and order, coworking representatives reserve the right to dispose of residents' food products that are unfit for consumption and may cause unpleasant odors, spoil the shared environment (including the refrigerator) or cause poisoning if consumed. It is not allowed to store any food products without appropriate sealed packaging.
5. In the event of a malfunction of any equipment, or the end of the supply of food products included in the price (tea, coffee), the Tenant must immediately notify the coworking administrator. 

The rules are designed to create a comfortable, safe, and educational and entertaining environment for children, as well as to clearly organize the work of the “Glacier Kids” space (hereinafter referred to as the Space). All visitors are required to comply with the requirements set out below.

General provisions:

1. These rules are mandatory for all visitors to the Children's Space.
2. A child's stay at Prostor implies full consent of the parents or authorized persons to these Rules. Prostor reserves the right to change the Rules unilaterally with mandatory notification of guests through the reception or the hotel website.
3. For guests staying at the Glacier Hotel, access to the children's area is included in the price of accommodation for 3 hours per day.
4. The set limit of 3 hours is provided once per day (from 8:00 AM to 9:00 PM) and cannot be divided or transferred.
5. If a child leaves the children's space earlier than 3 hours, the remaining time is canceled and considered used. Returning on the same day is possible only on a paid basis, according to the price list.
6. The space is open every day, seven days a week, from 08:00 to 21:00, without a lunch break.
7. The administration reserves the right to change the operating hours, of which guests are notified in advance through the reception or the Hotel's information resources.
8. The space accepts children aged 5 to 18. Children under 5 years old may be on the territory of the DP only under the supervision of parents/guardians/other legal representatives. For children aged 0 to 5 years old, there is a kindergarten on the territory of the Glacier Hotel.
9. Parents can visit the PlayStation/Via zone with their own children for a fee (payment for an adult is made at the same rates as for a child). The 3-hour free rule in the PlayStation/Via zone does not apply to parents/adults without children.
10. Children under the age of 5 are allowed in the Space only with their parents or authorized adults.
11. Children aged 5 and over may be supervised by Prostor staff if their parents have signed a Consent Statement.
12. The accompanying person or parents who signed the Application for Consent for a child to visit the Space without their presence are obliged to ensure that the Administration can immediately contact them at the telephone number indicated as the contact number in the application submitted to the Space Administration. 
13. The maximum number of children who can stay in the Space at the same time is 50 people. Guests must pre-book the child's stay, no less than 30 minutes before the visit. Booking is made in several ways: by phone call, messenger (convenient for the guest), directly through the reception of the children's space. The guest, at the time of booking the children's space, must already be settled in the apartments of the Glacier Hotel. 
14. In the event that the guest is still waiting to check into the apartment, visiting the children's area is only possible on a paid basis, according to the price list established in the Consumer Corner, or at the reception of the children's area.
15. The Children's Space hosts developmental, creative, sports, and educational classes for different age groups.
16. The activity schedule is updated monthly and is available at the Prostor reception.
17. All classes are held only in the presence of a Prostor employee.
18. The space is not responsible for lost valuables, money, or gadgets. Each child has an individual locker with a key to store personal belongings.
19. Before visiting the Children's Space, both children and adults must leave their outerwear and take off their shoes. It is recommended to wear socks and not walk barefoot. If visitors do not have socks, they can be purchased at the reception of the DP
20. The use of phones and tablets in the Space is not welcome.

Safety and conduct rules:

1. Children with signs of illness (runny nose, cough, rash, fever, allergic manifestations, dermatitis, etc.) are not allowed into the Space.
2. If a child complains of feeling unwell, the staff immediately informs the parents and asks them to pick up the child.
3. In case of injury to a child while in the children's space, first aid is provided immediately. In difficult cases, the staff of the DP immediately calls the ambulance "Medical Prykarpattya" and informs the parents about it. The bill for private ambulance services is paid by the guest.
4. All children must behave politely and respectfully towards other children and staff.
5. Prostor educators have the right to limit or terminate a child's attendance at the DP in the event of:

• systematic violation of rules;
• manifestations of aggression, bullying, physical or verbal violence;
• threats to themselves or other children.

6. In the event of acute conflict behavior, staff immediately calls parents to the children's space.
7. Visitors are required to treat the Game Elements, props, equipment and other property of the Space with care. It is forbidden to take toys, books, other goods and services of the children's space outside the boundaries of the DP, with the exception of handmade materials made by children during master classes or group games, exercises, etc.
8. Accompanying persons or parents who have given written consent for their child to visit the Space without their presence are obliged to teach the Children to order by their own example: to adhere to generally accepted ethical norms and rules of conduct, both in relation to each other and in relation to the Space employees, to maintain cleanliness and order, and to treat the Space property with care.
9. In the event of an air raid alert, all children must immediately leave the children's area, accompanied by the DP staff, and proceed to the shelter located on the -2nd floor of the hotel. The path to the shelter is via the evacuation stairs, according to the navigation signs. Parents or authorized persons staying in the hotel must join the child in the shelter as soon as possible.
10. In the event of a fire alarm, children and staff are immediately evacuated from the premises. The use of elevators is strictly prohibited. Children are taken out through the fire escape under the supervision of the fire department staff in accordance with the evacuation plan, after which they gather on the street near the main entrance of the hotel at a safe distance from the building. The administrator immediately informs parents of such events, and parents must promptly pick up their child from the gathering place.
11. To ensure security, Prostor is under video surveillance.

Prohibited in the Children's Space:

1. Bring and consume your own drinks and food.
2. Prostor staff is not authorized to provide medication or perform any medical procedures.
3. Bringing sharp, prickly, cutting objects, self-defense equipment, and large objects.
4. Being in the Children's Space with animals (pets)
5. It is prohibited to bring Guests/friends, etc. into the premises of the DP if they are not registered at the hotel or at the reception of the children's area.

Enjoy your vacation!

Sincerely, Administration of the Children's Space “Glacier Kids Space”