FAQ

accommodation conditions

1. Your apartment available for check-in starting from 3:00 PM on the day of your arrival.
2. Estimated time: 12:00 noon on the departure date.
3. Payment is charged per day of stay according to the settlement time.
4. If the stay is less than one day, payment is made for the full billing day in accordance with the established check-in time and billing hour.
5. If the Guest notifies the hotel of early departure (compared to the booked period of stay) less than 24 hours before the actual departure date, the Guest undertakes to pay a penalty in the amount of one day of stay and all services actually provided.
6. The price of the apartment is inclusive of taxes. Tourist tax is not included in the price of the apartment and is paid separately.
7. In cost apartment Breakfast is included in the hotel restaurant.
8. Apartment at the hotel is provided to the guest upon presentation of a passport or other document proving his/her identity (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, diplomatic or service passport, crew member's ID card, seaman's ID card, residence permit of a person residing in Ukraine but not a citizen of Ukraine, national passport of a foreigner or a document replacing it and a visa for the right to stay in Ukraine, birth certificate of minors under 16 years of age, driver's license, for military personnel - an identity card or military ID card, a certificate issued at the consumer's place of work, etc.), as well as a completed and signed guest registration card. Documents proving his/her identity must be provided for each Guest residing in apartments (including children).

ADDITIONAL FEE

1. Children up to and including 5 years old are accommodated free of charge in the same apartment with their parents without providing an extra bed and without breakfast. For accommodation of children over 5 years old and adults on an extra bed in the apartment and for providing children up to 5 years old with an extra bed in the apartment, a fee is charged according to the hotel price list. The cost of an extra bed can be found at the hotel, in the central reservation department, through the booking module on the website 
2. The guest has the right to invite visitors to his apartment from 07:00 to 23:00. If the visitor stays in the apartment after 23:00, the guest must pay the cost of an additional bed if all the paid beds in the apartment (the number of permissible beds in the selected apartment category) are already occupied by guests. To check into the apartment, the visitor must provide an identity document.
3. The guest is obliged to compensate the hotel for any losses in the event of loss or damage to the hotel's property, and is also responsible for any violations caused by persons invited by him (visitors). The amount of the damage is determined by the hotel administration.

SMOKING IS PROHIBITED

1. Smoking of tobacco products, electronic cigarettes and hookahs is not permitted in the apartments and throughout the hotel (corridors, halls, restaurant, etc.). Smoking is permitted in the Glacier Premium Apartments premises only in a specially designated area.
2. For smoking in prohibited places, the Guest undertakes to pay compensation in the amount of 50% from the cost of the apartment per day for each violation.

EARLY CHECK-IN / LATE CHECK-OUT

1. Early check-in from 00:00 to 06:00 is paid additionally in the amount of 100% of the cost of a day's stay in the apartment (breakfast is included in the price).
2. Early check-in from 06:00 to 15:00 – 50% from the cost of a night's stay in the apartment (breakfast is included in the price).
3. Late check-out after 12:00 and before 23:00 is paid additionally in the amount of 10% from the cost of the day of accommodation per hour.

PAYMENT TERMS

1. Payment for accommodation is charged upon arrival or prior to arrival. 
2. Private bookings made on the website are initially non-guaranteed. Non-guaranteed bookings are valid until 18:00 on the day before arrival at the hotel. The hotel reserves the right to cancel non-guaranteed bookings in case of late payment.
3. You can guarantee your reservation by making a payment by bank card in the amount of the cost of 1 night's accommodation and the tourist tax rate. If you do not check in to the hotel or cancel the reservation less than 7 days before arrival at the hotel, the prepayment amount is not refundable.
4. By confirming the reservation of an apartment at the hotel, the guest agrees to the above conditions, including the cancellation procedure and the rules applicable in case of no-show.
5. Prices are in hryvnias. Payment for accommodation is made in hryvnias. We accept payment in cash, bank transfer or bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. The price of the apartment does not include the tourist tax introduced by the administration of Ukrainian cities. The tourist tax is paid separately.

Non-refundable rate — online rate with full prepayment of the service, at the appointed time from the moment of booking. 

Payment is accepted only by credit card.

The non-refundable rate is valid for advance booking and 100% prepayment of accommodation, and cannot be combined with other special offers and discounts. In case of cancellation, no-show or shortening of stay, there is no refund for this rate.

The guest's stay is extended at the current rate in effect at the time of extension.

Additional discounts do not apply to this special offer.

When choosing a non-refundable rate, the guest automatically agrees to these rules.

TOURIST FEE

1. The tourist tax is a local tax, the funds from which are credited to the local budget.

 Taxpayers:

Tax payers are citizens of Ukraine, foreigners, as well as stateless persons who arrive in the territory of an administrative-territorial unit where the decision of the village, settlement, city council or council of a united territorial community, established in accordance with the law and the long-term plan for the formation of community territories, on the establishment of a tourist tax is in effect, and are temporarily accommodated in places of residence (overnight stay) specified in subparagraph 268.5.1 of paragraph 268.5 of Article 258 of the Tax Code of Ukraine.

1. The tourist tax is not included in the price of the apartment and is paid separately, except for groups of people who are exempt from paying it.
2. A prerequisite for exemption from paying the tourist tax is the presence of a travel order with the guest upon arrival and / or providing a scanned copy of it when booking. In order for the tourist tax to not be included in the bill when booking by cashless payment, it is necessary that a scanned copy of the travel order be sent to the reservation department along with the booking application. Otherwise, the tourist tax will be included in the bill.

Groups of persons exempt from paying the tourist tax:

• Persons with disabilities, children with disabilities who have relevant documents with them and persons accompanying them (no more than one accompanying person for persons with disabilities of group I or children with disabilities).
• Residents of Ukraine who arrived on a business trip (who will have with them an order from the head of the enterprise to send the employee on a business trip with the specified destination, the name of the enterprise to which the employee is sent, the term and purpose of the business trip).
• War veterans who have the appropriate certificate (including ATO participants).
• Participants in the liquidation of the consequences of the Chernobyl accident who have the appropriate certificate with them.
• Persons who arrived on vouchers (course vouchers) to sanatoriums and boarding houses who have the voucher with them.
• Children under 18 years of age.
• Persons who permanently reside, including under rental agreements, in a village, settlement or city whose councils have established such a fee.

CANCELLATION OF BOOKING

1. Cancellation of a reservation earlier than 7 days before the arrival date is free of charge.
2. You can cancel your reservation by sending a request to email email sales@glacier.com. 
3. If the reservation is canceled later than 7 days before the date of arrival at the hotel or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

IT IS PROHIBITED IN THE HOTEL

1. Taking dishes, cutlery, food and drinks out of the restaurant without prior approval from the restaurant administration.
2. Bringing and storing substances, materials and objects that are dangerous to human life in the hotel (apartment).
3. Leave unauthorized persons in the apartment (persons who did not fill out and sign the guest registration card), as well as hand over the keys to the apartment to them.
4. Use electric heating devices that are not included in the apartment.
5. Use hotel and apartment equipment for purposes other than intended.
6. Disturbing the peace of the guests after 10:00 PM and before 8:00 AM.
7. Bring and store firearms, gas, pneumatic and other types of weapons, special means, ammunition, devices and cartridges for them on the hotel territory. If the Guest has weapons, special means, ammunition and cartridges for them, the hotel has the right to refuse check-in.

LIVING WITH PETS

1. Animals allowed at the Glacier Hotel include: only cats and small dogs of “non-fighting breeds” up to 9.5 kg and with a height at the withers of up to 45 cm. The hotel reserves the right to refuse accommodation to a Guest with an animal.
2. Pets are allowed in the hotel in quantities of no more than two in one apartment. The cost of accommodation for each animals is 800 UAH/day for each animal. 
3. Guests who arrive at the hotel with pets must have a pet passport and a certificate from a veterinarian stating all vaccinations the animal has received.
4. Accommodation with animals is possible with the prior consent of the hotel manager and only in separate apartments. Accommodation with other animals is prohibited!

ADDITIONAL INFORMATION

In the event that Glacier Management LLC (hereinafter referred to as the Management Company) is an agent for the sale of third-party hotel services in the Glacier Premium apartments complex, the Management Company shall indicate this in the invoice for hotel services. In the same document, the Management Company shall indicate the Principal - the person on whose behalf and on whose behalf the Agent acts and who directly provides hotel services to consumers.

RULES FOR VISITING THE SPA COMPLEX "4 ELEMENTS" OF THE GLEISHER HOTEL

In order to make your vacation as comfortable as possible, we ask you to adhere to the following rules. General provisions:

• These rules are mandatory for all visitors.
• Visitors have the right to visit the SPA complex "4 Elements" after paying the appropriate cost of services and receiving a bracelet.
• The cost of services at the SPA complex "4 Elements" is set by the price list, which can be found on the website https://glacier.com.ua/ or at the reception of the Glacier Hotel.
• Upon entering the SPA complex, the visitor pays for the estimated time of stay according to the tariffs and is separately charged for additional ordered/purchased services. If the paid time is not fully used, there is no refund.
• Visiting the SPA complex "4 Elements" takes place during established opening hours, which can be found on the website https://glacier.com.ua/ or at the reception of the Glacier Hotel
• It is allowed to be in the pool area only in special shoes with rubber soles (slates, beach slippers) or disposable slippers and swimsuits.

2. Keep valuables and money in a safe or in an apartment. Jewelry and other metal or plastic items on a person's body during sauna or hammam procedures can cause burns.
3. before lying down on the sunbeds, cover them with a towel;
4. leave slippers, bathrobes and used towels in the appropriate baskets for used linen;
5. take a shower after visiting the pool and SPA area;
6. refrain from using the phone and maintain silence

• After receiving the bracelet, the visitor must take a shower.
• Change into a bathing suit/swimsuit.
• Children under 14 years of age are FORBIDDEN from staying in the outdoor pool without adult supervision!

Emergency requirements:

• If you feel chills, quickly get out of the water and rub yourself with a dry towel.
• If you experience cramps, dizziness, or feel unwell, call for help immediately.
• If necessary, contact the Administrator for a first aid kit.

Attention! In our complex it is prohibited:

• Consume your own drinks and food.
• Consuming food and drinks in places not designated for this purpose, including in swimming pool water.
• Being in a swimming pool while intoxicated or under the influence of drugs.
• Making noise, talking loudly, thereby causing discomfort to others.
• Run around the complex.
• Diving from the edge of the pool into the water
• To relieve oneself in the pool bowl and shower.
• Wash yourself in the pool using hygiene products.
• Staying on the territory of the SPA complex with animals.
• Smoking in non-designated smoking areas.
• Swim in the pool and visit the SPA area (steam rooms, sauna, etc.) immediately after eating food.
• Leave children under 12 years of age without adult supervision throughout the SPA complex.
• Visit the complex for people with open wounds, infectious diseases, and skin diseases.
• Visitors to SPA pools are not recommended to wear glasses, jewelry, or decorative ornaments for safety reasons.
• Peeling, scrubbing and using any cosmetic products in public baths

Be vigilant:

• Visitors should not leave their belongings unattended.
• Found lost items are stored in the complex for 180 days and returned to the owner upon request.
• After the specified period, forgotten items are disposed of.
• It is recommended to wear rubber flip-flops or disposable slippers, which can be purchased at the reception, on the territory of the complex. Otherwise, this may lead to falls and injuries.
• The administration of the complex is not responsible for damage and injuries sustained by visitors as a result of failure to comply with these rules.
• The administration is not responsible for the safety of children throughout the SPA complex and all facilities (structural units) of the Glacier Hotel, left unattended by parents (guardians, custodians), and for lost items.

We care about you and strive to make your chosen procedure as comfortable and beneficial as possible. Please inform us of any possible contraindications. 

We hope for your understanding and wish you a pleasant time!

Sincerely, Glacier Hotel Administration.

If you need a refund, please contact the hotel administration by e-mail admin@glacier.com.ua or by phone +38 (097) 401-15-04. Funds will be refunded if this is provided for by the hotel's booking and payment rules, as well as the current legislation of Ukraine.

Refund rules when paying on the glacierhotel.com.ua website:

To get a refund you need to provide statement in the name of Individual entrepreneur, (you must specify the full name of the individual entrepreneur indicated in the invoice), with a request for a refund according to the paid invoice No. ________ dated ___.___.20___ in the amount of ____ UAH. (the application must be handwritten, with signature and date, sample attached).

In the application, you must indicate the account number of the credit card from which the payment was made (funds are not refunded to another card), it is to this card that the paid amount will be refunded. You must also indicate the details of the bank where the payment was made, namely: EDRPOU code, MFI and bank account.

Sample refund application for individuals

Scanned copy of the application (in electronic form) must be sent to the email address: admin@glacier.com.ua.

The original application must be sent to the following postal address: Ukraine, 76018, Ivano-Frankivsk region, Ivano-Frankivsk district, Ivano-Frankivsk city, Hrushevskoho str. 22A/7 (marked "for the accounting department of Glacier Management LLC") or send by new mail to branch No. 11, located at: 14 Hrushevskoho St., Ivano-Frankivsk, Ivano-Frankivsk region, 76018, contact phone number +380982598090.

Upon receipt of a correctly completed refund application (original), the funds will be returned to the guest's account from which the payment was made.

Refund rules when paying at a bank branch or via banking (in the application):

1. Statement in the name (depending on who the payment was made to):  
   Individual entrepreneur, (you must specify the full name of the individual entrepreneur indicated in the invoice)), with a request for a refund according to the paid invoice No. ________ dated ___.___.20___ in the amount of ____ UAH. (the application must be handwritten, with signature and date, sample attached).
                   In the application, you must indicate the account number of the card from which the payment was made (money is not refunded to another card), and to which the refund of the paid amount will be made. You must also indicate the details of the bank where the payment was made, namely: EDRPOU code, MFO and bank account.
2. Copy of the 1st and 2nd pages of the guest's passport, who made the payment and registration page. Copies must be certified by the owner's signature, date, and the phrase "according to the original."
3. Copy of the guest identification number.
4. Original payment receipt:
   – original payment receipt (when paying through a bank cash desk)
   – original payment order / bank statement with a wet seal, which can be obtained at a bank branch (when paying via “Internet banking”)

Scanned copies of the above documents (in electronic form) must be sent to the following email address: info@glacier.com

After checking for correctness, the original application must be sent to the following postal address: Ukraine, 76018, Ivano-Frankivsk region, Ivano-Frankivsk district, Ivano-Frankivsk city, Hrushevskoho str. 22A/ (marked "for the accounting department of Glacier Management LLC" or send by new mail to branch No. 11, located at: 14 Hrushevskoho St., Ivano-Frankivsk, Ivano-Frankivsk region, 76018, contact phone number +380982598090.

Upon receipt of a correctly completed refund application (original), the funds will be returned to the guest's account from which the payment was made.

PRIVACY POLICY
INDIVIDUAL ENTREPRENEUR Vintonyak Olesya Oleksiivna

Our long-term vision is to be a company that our Guests, our partners and our employees are proud to be associated with. People are the foundation of our business, which is why we fully understand the importance of privacy and data protection for all our guests. Therefore, we are committed to respecting and protecting your privacy rights and your choices, and to handling your personal data with the utmost care under all circumstances. 

This Privacy Policy of Olesya Oleksiivna Vintonyak, Individual Entrepreneur (hereinafter referred to as the “Policy”) applies to the INDIVIDUAL PERSON-ENTREPRENEUR Olesya Oleksiivna Vintonyak (Olesya Oleksiivna Vintonyak, Individual Entrepreneur) and to all individual apartments rented by Olesya Oleksiivna Vintonyak, Individual Entrepreneur (hereinafter referred to collectively as “Gleisher Hotel”, “we” or “us”). We understand the importance of privacy. Therefore, we have developed this Policy to explain our policies regarding personal information obtained orally or in writing or provided when visiting this website, our hotel or from other sources.

When you use any of our services and/or agree to this Privacy Statement, for example, when you book a hotel apartment or stay at one of our hotels, you understand and acknowledge that we will collect and use personal information as described in this Privacy Notice.

Please note that a separate privacy policy applies to all personnel-related matters.

Please note that this Statement does not apply to the processing of personal information on behalf of or on behalf of third-party companies and service providers.

Olesya Oleksiyevna Vintonyak, an individual entrepreneur, is a management company that controls all guest data using the Servio HMS program.

1. Personal information collected by FOP Vintonyak Olesya Alekseevna

FOP Vintonyak Olesya Alekseevna collects personal data when communicating with a guest and other contact persons, in the course of conducting business, as well as using Servio HMS programs. Such personal information may include: your name/surname, mailing address, billing address, email address, telephone number, information about booking, staying or visiting the hotel; information about participating in competitions, lotteries or marketing programs (even if you did not stay in one of our hotels); information about purchased products or services; personal data: nationality, income level, passport number, place and date of passport issue; travel data; payment information, such as the number and other details of your payment card, as well as authentication information and other account and account data associated with mobile accounts; information about your preferences when choosing an apartment; information about the volume of marketing information you wish to receive; information about the cars in which you can arrive at our hotels; reviews and opinions about our brands or hotels (if identified or associated with you); ordered packages that include hotel reservations; groups you are associated with during your stay at the hotel; information provided in connection with your participation in a loyalty program; other types of information provided by you or received by us about you.

FOP Vintonyak Olesya Alekseevna may request data about tourist groups, including the names and numbers of program participants. We may also collect information related to conversations, including logging or monitoring calls related to customer service for quality control and training purposes and other types of communications, such as messages received through the application or SMS messages.

In addition, below are cases when Vintonyak Olesya Alekseevna, an individual entrepreneur, needs additional personal information.

• Surveys. During surveys, FOP Vintonyak Olesya Alekseevna may require demographic data or other personal information.
• Information collection at the hotel. Sometimes, in accordance with local law, Olesya Oleksiivna Vintonyak, an individual entrepreneur, is forced to request additional personal information from you when registering and checking into a hotel. In hotels, we may use a security video surveillance system and other security measures that allow us to capture and store images of guests and visitors in public places, as well as information related to your location in our hotels (using key cards and other devices). We may also use a security video surveillance system and other technologies that record sound or video to protect our employees, guests and visitors to our hotels in cases permitted by law. In addition, we may need additional information to provide a number of services at the hotel: visiting the spa center, gym, children's room, organizing events.
  Event profiles. When planning an event, Olesya Oleksiivna Vintonyak, a sole proprietor, records the event or meeting details, date, number of guests, and description of the apartments. When hosting corporate events, we will need information about the organization: name, annual budget, number of events funded per year. We also collect information about guests who are members of your group or who are participating in the event. If you are visiting us as part of a group, we may have your personal information provided by the group, and may contact you based on the results of your visit as part of a group or participation in the event at your discretion in cases permitted by law. If you are visiting us as part of an event, in cases provided by law, we may provide personal information about you to the event organizers. If you are organizing an event, we may also share information about your event with a third-party service provider who may offer services for the event, in cases permitted by law.
  • Social networks. If you wish to participate in events and promotions held by FOP Vintonyak Olesya Alekseevna on social networks, we may need certain information from your social network account: location, hotel check-ins, participation in events, interests, photos, status changes and friends list. FOP Vintonyak Olesya Alekseevna may also allow you to participate in contests by providing a photo, for example, taken during your stay with us, which you can post on social media for voting, display or participation in other promotions.
  In addition to the information that Olesya Oleksiivna Vintonyak, FOP, receives directly from you, we may also create information about you based on information you provide or other information we collect.

2. Personal information received by Vintonyak Olesya Alekseevna, an individual entrepreneur, from third-party companies

FOP Vintonyak Olesya Oleksiivna may also receive information about you from third parties, including information from tour operator and travel agent companies, payment card companies and other partners, from social networks in accordance with your settings for such services, as well as from other third-party sources that may provide us with information about you in accordance with the law. FOP Vintonyak Olesya Oleksiivna may use and provide this information (as well as combine it with other data we have about you) for the purposes specified in this Regulation.

3. Use of personal information provided by Olesya Oleksiivna Vintonyak, FOP 

FOP Vintonyak Olesya Alekseevna uses your personal data in various ways, including to provide and personalize the services you request and expect from us, to offer you the highest level of service you expect in the apartment, to carry out direct marketing and sales activities in accordance with the detailed description below. Before processing your data, we obtain your consent, if necessary in accordance with applicable law.

FOP Vintonyak Olesya Alekseevna is required to collect certain data, including your name/surname, address, and payment information. In cases of refusal to provide the necessary information, we will not be able to process your reservation.

4. 
   Personal information that Olesya Oleksiivna Vintonyak, an individual entrepreneur, provides to third-party companies 

In order to offer you the highest level of service in accordance with your expectations, FOP Vintonyak Olesya Alekseevna may provide your personal information to our service providers, third-party companies and other third parties in accordance with the explanation below:

• Group events or meetings. If you are staying at the Glacier Hotel as part of a group event or meeting, information obtained to plan the meeting or event may be shared with the organizers of those meetings and events and, if necessary, with guests who are organizing or participating in the event.
  • Business partners. FOP Vintonyak Olesya Oleksiivna may partner with other companies to provide you with products, services and offers based on your stay at our hotels, and may share your information with our business partners, as appropriate. For example, we may agree with our partners to provide you with other additional services. In order to provide these services, we must share your personal information with our partners. We may also share your personal information, such as your email address, with our travel partners to help them assess your compliance with travel rules or use of special rate plans, or to enable you to participate in joint marketing activities with our travel partners. FOP Vintonyak Olesya Oleksiivna may also partner with third-party organizations, such as our partner tour operators, travel agents and payment card providers, to enable us to deliver advertising to our joint customers. Our partners may be able to provide you with more relevant offers based on information about your stay at our hotels. In addition, we may allow third-party partners to recognize you when you visit a website or use that partner's application, or to recognize you as one of their customers when you visit their sites, so that they can provide you with more relevant offers. We may share your hashed email address with third-party companies, using applicable security measures, so that they can associate it with their hashed email addresses and send you advertising on our behalf across the Internet and via email.
  • Promotion partners. Olesya Oleksiivna Vintonyak, FOP, may conduct promotions, sweepstakes, lotteries, competitions or contests in cooperation with other companies, as well as provide prizes for sweepstakes and contests held by other companies. If you participate in one of the sweepstakes or contests, we may provide your information to our event partners or third-party sponsors.
  Hotel services. Olesya Oleksiivna Vintonyak, an individual entrepreneur, may provide personal information to third-party suppliers who provide services on the hotel premises, including spa treatments, conference services, catering services, and other related services.
  • Service providers. FOP Vintonyak Olesya Alekseevna trusts third-party companies to provide services and products on our behalf and may share your personal information with them, depending on the circumstances. As a rule, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law. However, our service providers may use, but not disclose, your personal information for the purpose of fraud detection after detecting fraud. FOP Vintonyak Olesya Alekseevna may also engage service providers to communicate news and deliver promotional and business materials to you on our behalf, including personalized advertising on the Internet and in applications for mobile devices in accordance with your preferences and applicable law. We cooperate only with companies that provide an opportunity to opt out of such advertising. We may also share information with service providers to allow you to design itineraries by selecting sites, activities, and restaurants from lists that we have prepared personally for you, based on your preferences and data from third-party companies.
  • Commercial agreements. As the business develops, FOP Vintonyak Olesya Alekseevna may sell or buy businesses or assets, or cease management of the apartment currently included in our hotel. In view of this circumstance, our company may transfer, sell or assign the collected information, including, but not limited to, General Information (described further in the Regulation) and personal data to one or more affiliated or independent third-party companies within the framework of these commercial agreements. In accordance with the requirements of local law, we will provide notice of our intention to transfer personal data to third parties for this purpose and explain how you can opt out of such transfer.
  • Supplement. In addition, FOP Vintonyak Olesya Oleksiivna may disclose personal information in the following cases: (I) in accordance with the requirements of applicable law; (II) in response to government or public authority requests; (III) in accordance with the requirements of legal process; (IV) as a means of protecting the rights, privacy, safety or property of FOP Vintonyak Olesya Oleksiivna, site visitors, guests, employees or the public; (V) in order to protect its rights or mitigate possible losses; (VI) in order to comply with the terms and conditions specified on our websites; (VII) in emergency situations.

5. General information

When you visit and use our website and applications, FOP Vintonyak Olesya Alekseevna collects other information about your use of the site that does not personally identify you, such as the catalog of site pages that you visit, as well as the number of visits to our sites (“General Information”). FOP Vintonyak Olesya Alekseevna uses General Information, as well as data received from third-party companies to deliver advertising to you by email, via the Internet (on our and other sites) and applications for mobile devices.

FOP Vintonyak Olesya Oleksiivna uses cookies and other technologies (for example, “dot markers”, “web beacons”, “clear GIFs”, links in email messages, JavaScript, device identification numbers assigned by Google or Apple, or other similar technologies) to collect such information.

You can also delete cookies from your computer or block them at any time by changing your browser settings (information on how to delete or block cookies can be found in the "Help" menu of your browser).

FOP Vintonyak Olesya Alekseevna is not responsible for your browser settings. You can find simple and clear instructions on how to manage cookies for different types of web browsers at www.allaboutcookies.org.

Note for residents of the European Economic Area and the United Kingdom: If you are located in Europe, you can also adjust your cookie preferences in the Cookie Settings section using the Cookie Consent Manager, which can be found here: Cookie Preferences.

FOP Vintonyak Olesya Alekseevna may use collected and accumulated information or anonymous personal information obtained from third-party companies to gain a more accurate picture of our users (for example, we may use aggregated information to calculate the percentage of our users who have a specific area code). This includes demographic data such as date of birth, gender and marital status, intended commercial interests such as favorite products or hobbies, as well as other information we may receive from you or from third parties.

Since General Information does not personally identify you, Olesya Oleksiivna Vintonyak, FOP, may disclose this information in any cases permitted by law. In some cases, we may combine General Information with personal information. If General Information is added to personal information, we will treat the resulting information as personal information in accordance with the rules of this Regulation.

6. 
   Confidential information

The term “sensitive information” means information related to your race or nationality, political opinions, religious or philosophical beliefs, trade union membership, health, sexual life and orientation, genetics, criminal history, and any unique biometric data used for identification purposes. In some jurisdictions, mobile phone numbers, location data, and information on identity documents are also sensitive information.

Typically, FOP Vintonyak Olesya Alekseevna does not collect sensitive information unless it is provided by you voluntarily or unless we are required to do so by applicable laws or regulations. We may use the health information you provide to provide a higher level of service that best meets your needs (for example, to provide an apartment for people with disabilities).

7. Personal information collected from children

FOP Vintonyak Olesya Oleksiivna does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian, do not allow your children to provide personal information without your permission.

8. Access to the site from a mobile phone and location-based services.

FOP Vintonyak Olesya Oleksiivna offers mobile applications that can be downloaded to a smartphone or mobile device. These applications have various functionalities, improve the quality of customer service. In addition to the service provided, our applications may collect personal information and general information, which will be used in accordance with this Regulation. For example, to make or change a reservation, you will need to provide some personal information or other information as necessary. Before downloading any of our applications, we provide visitors with a link to this Regulation.

If you allow our mobile applications to access your location information on your device, our mobile applications may use the Global Positioning System (GPS) technology and other technologies (such as wireless transmitters known as “beacons”) on your mobile device to provide you with information and offers based on your location. “Beacons” allow us to collect information about your location at participating hotels by interacting with mobile devices that are within range. We may use this location information to improve your hotel experience by sending notifications and other information to your mobile device, providing navigational assistance as you navigate around our hotels, and sending you information and offers about products, services, or activities that we think may be of interest to you. We may share this information with third-party companies, including business partners and service providers, to provide you with information, offers, and services that may be of interest to you. You can prohibit or limit the collection of location information by changing the settings in the application or changing the settings of your mobile device.

We offer all of these mobile and location-based services only to the extent permitted by local law.

9. Links to third-party websites and services

Our website and mobile applications may contain links to third-party websites. Please note that we are not responsible for the collection, use and management of this data, as well as the provision or disclosure of data and information by these third-party companies. If you provide information to third-party websites, it is subject to the privacy policies and terms of service applicable to those websites. We recommend that you review their privacy policies before providing personal information to websites.

FOP Vintonyak Olesya Alekseevna may also cooperate with a limited number of Internet providers that provide free Internet access for our guests. Your use of the Internet at the hotel is subject to the terms of use and privacy policy of the third-party Internet provider. You can review these terms and conditions by clicking on the link on the login page or by visiting the Internet provider's website.

10. Protection of personal information

FOP Vintonyak Olesya Oleksiivna will take reasonable steps to: (I) protect personal information from unauthorized access, disclosure, alteration or destruction; (II) monitor the accuracy and timely updating of information in appropriate cases. Our company employs a reliable team of information security professionals responsible for creating, updating and managing the security program of FOP Vintonyak Olesya Oleksiivna.

The Vintonyak Olesya Oleksiivna FOP Global Information Security Team is responsible for monitoring our systems for potential intrusions, responding to potential incidents, ensuring the hotel's information security, regularly analyzing and updating the security controls used by our company to protect data, and training under the Vintonyak Olesya Oleksiivna FOP Information Security Program.

In the event of security incidents, our company will notify regulatory authorities and/or customers in accordance with applicable laws or regulations.

FOP Vintonyak Olesya Alekseevna also requires that our partners and service providers do everything possible to maintain the confidentiality of the personal information received. When performing transactions on the Internet, we use sufficient means of technical protection of the personal information provided by you on our site. Unfortunately, there is no completely reliable security system or data transmission system over the Internet.

To protect your privacy, please do not send us payment card numbers or any other sensitive personal information via email.

12. Changes and access to personal information

In cases established by applicable law, FOP Vintonyak Olesya Alekseevna may provide you with information about the information available about you and even, if necessary, you may withdraw your consent to certain types of processing of your data and/or request to change, correct, delete your personal data and/or suspend its processing. All necessary updates and changes will be made within the period established by applicable law and in accordance with the requirements of the law. In cases where this is permitted by law, an appropriate fee may be charged to cover the costs associated with processing your request. Requests can be sent by e-mail to the address: danylova.nataliya@glacier.com.ua. In order to maintain confidentiality, the response to the request will be sent to the e-mail address registered with us or provided in another way.

In addition, in certain circumstances and in accordance with applicable law, you may request that FOP Vintonyak Olesya Alekseevna not provide personal information about you to our business partners or that we cease using personal information about you by contacting us by email. We will comply with such requests in accordance with applicable law.

13. Storage of personal information 

FOP Vintonyak Olesya Alekseevna stores your personal information for the period specified in the terms of this Regulation, unless it requires a longer storage period or otherwise provided for by applicable law. For three years after the end of your stay, we store your personal data collected for the purposes specified in this Regulation. Other personal data is stored for a shorter period, if possible and if permitted by law.

We will destroy your personal data as soon as possible without the possibility of its recovery or reproduction. Personal data on paper media will be destroyed in a reliable manner, for example, by shredding paper documents in a shredder, incineration or otherwise, and personal data stored in electronic form will be destroyed using technical means that guarantee the impossibility of further recovery or reproduction of this data.

14. Choosing marketing communications

If you have provided us with your contact information (postal address, email address or phone number) in accordance with your wishes and with your consent (in cases where it is required), FOP Vintonyak Olesya Alekseevna may inform you about our products and services or invite you to events by email, through online advertising, social networks, WeChat, WhatsApp, Viber, Telegram, by phone, by text messages (including SMS and MMS), push notifications, internal messages, by mail, through customer support, as well as by other means.

If you prefer not to receive electronic marketing materials from us, you may opt out at any time by using the unsubscribe feature in the email you receive from us. It may take up to ten business days for your opt-out request to be processed.

You can also opt out of receiving text messages at the hotel reception desk during your check-in, your stay at the hotel, and when you check out of the hotel.

15. Changes to the Regulations

These Terms may be changed from time to time. If we make material changes to these Terms, we will post a link to the updated version of the Terms on our home page, and if you have registered for any of our products or services, you will receive a notification via your preferred communication method. The date these Terms were last updated is indicated at this link and at the top of the document.

Any changes to the Terms and Conditions shall be effective upon posting of the updated version on the Site. Your use of the Site, any of our products and services, and/or your acceptance of the updated Terms and Conditions following such changes constitutes your acceptance of the revised Terms and Conditions as they become effective.

16. Contact us

If you have any questions about this Policy or about the options for using your personal data by FOP Vintonyak Olesya Alekseevna, as well as if you want to express gratitude or send a complaint, please send a message by e-mail to danylova.nataliya@glacier.com.ua. We will respond to you as soon as possible.

We use standard tracking technologies.

Company Ltd Glacier Management , as well as our subcontractors, continuously collect data from users as they use various websites, mobile applications, and other services. We also allow third parties to collect data in similar ways. To do this, we use a number of standard tracking tools. Our vendors and other third parties may also use these tools, including cookies. We also use web beacons, flash cookies, and other similar technologies.

By using the website https://glacierhotel.com.ua/ and other related mobile applications, services and tools, you agree to the Privacy Policy.  Ltd Glacier Management and to the use of cookies set by us and third parties, as well as to the use of other tracking technologies on the site to ensure its correct operation. In particular, we may collect aggregate data about the use of the site in order to improve interaction with you on the Internet and manage marketing and service requests to you. You can disable some of the cookies used by us, but this may affect the possibility and correctness of using our site (mobile application).

As required by the General Data Protection Regulation adopted by the EU regulation 2016/679 (General Data Protection Regulation, GDPR), as regards the processing of personal data and the protection of privacy in the electronic communications sector e-Privacy Directive, we ask you to consent to the use of cookies and their installation on your devices.

This Cookie Policy provides you with the necessary information about our use of cookies, the purposes for which we use them, and your rights.

What is a cookie?

A cookie is a small file that is created when you use a website and stores information in the browser or on the device from which it was accessed.

Cookies stored on your device do not identify you as a specific user, but rather the computer or mobile device you are using through randomly generated identifiers. You can find out more about them at www.allaboutcookies.org/ or www.youronlinechoices.eu/. These websites also explain how to manage and delete cookies. 

Why do we use cookies?

To make your use of our site more efficient, your computer or mobile device must accept cookies in the following cases:

• To ensure the process of booking air transportation or other services on our website.
• To provide information that can help us understand what you liked and didn't like about our website and our emails. This helps us offer you more personalized options and more relevant information on future visits.
• To store data such as your language and country preferences, your last flight search, so that we can tailor our site to your needs in the future.
• To evaluate the effectiveness of our website (mobile application), including posted marketing information.
• To recognize new and old customers.
• To store the passwords of registered users of our website.
• To improve our website.
• To provide targeted advertising offers, so-called "interest-based advertising" (see below for more information on interest-based advertising).
• To dynamically track your actions and browsing activity while visiting different websites and using other platforms.
• To better understand the interests of our customers and visitors to our websites

What information about you do cookies contain?

A standard cookie contains information about the identification of your web browser, not the user. This cookie remembers your settings, the history of navigation through the pages of the site, optimizes the user experience, and saves the settings you have set.

Some of the cookies we use may store more detailed information, which may even allow you to be identified, and may contain more of your personal information. However, additional information identifying you may only be entered by you and knowingly transmitted to us, and only if you have confirmed your personal consent to this.

Cookie categories and their management

The classification of cookies on our website is based on the International Chamber of Commerce's cookie rules.

1. STRICTLY NECESSARY

"Strictly necessary" cookies are mandatory and necessary to ensure the correct movement and use of website features that meet the requests:

• free navigation of the website;
• remembering previous actions as soon as you return to the page within the same session;
• secure user access to protected areas of the Web resource and use of its full functionality;
• interaction with Web resource applications and ease of navigation through all its services;
• booking an apartment.

Cookies in this category do not collect any personal information about you. They are temporary and are deleted immediately after you finish using your web browser.

2. PERFORMANCE

"Performance" cookies are used to anonymously collect statistical information, analyze website performance, and improve the quality of our services. Such data includes:

Web analytics. Tracking website traffic to ensure a stable and reliable service;

Affiliate tracking. It exists to send an anonymous message to partners that one of our visitors has also visited their website.

Error handling. Required to help us improve the website by identifying any errors that occur and their causes;

Tracking technologies. Necessary to prevent fraudulent activity and security breaches;

Development testing. Tests different development options for our website;

Statistics of responses to marketing information. Used to analyze how effective our marketing information is.

We use Google Analytics to track performance data. This is a web analytics service provided by a third-party provider, Google, Inc. Information about the use of the website is governed by the Google Privacy Shield certificate and a separate data processing agreement signed with Google. For detailed information, see the website in the section Google Analytics and data privacy.

3. FUNCTIONALITY

"Functional" cookies are permanent and allow us to personalize the content of our website according to the client's established requirements, and thus enable us to:

• address you by name;
• use regional and language requirements;
• recognize your devices and verify the authenticity of authorization;
• support the use of geo-based tools to determine your location;
• use the selected hotel when booking an apartment.

Cookies in this category analyze your actions while using the website and do not contain personal data that personally identifies customers.

4. MARKETING (TARGETED ADVERTISING)

"Marketing" cookies are designed to interact with third parties using tracking technology to deliver content, placing targeted advertising on our behalf that is relevant to your interests on our site and third-party sites, based on how you interact with the application, advertising or content. This allows:

• improve the relevance and personalization of marketing actions;
• limit the number of repetitions of a marketing action or display of advertisements;
• conduct surveys on the quality of customer service;
• evaluate the effectiveness of marketing/advertising campaigns.

Cookies in this category are managed by third parties. Detailed information on privacy protection when using the websites of such third parties can be found in the table below.

Managing cookies and tracking technology

We take protecting your privacy very seriously, so unless absolutely necessary, we do not attach any personally identifiable information to cookies.

You can refuse to accept, restrict the use of or completely delete cookies by adjusting your web browser settings accordingly. Your web browser settings are available at the following links:

• Safari
• Chrome
• Firefox
• Opera
• Internet Explorer
• Microsoft Edge

Please note! Using individual web browser settings may result in limited access to some sections of the site or its incomplete functioning, and will also prevent the identification of your devices and the corresponding collection of information, therefore:

• we will not be aware of your refusal of behavioral advertising, so third-party banners will appear again when you visit other sites;
• We will not be able to automatically know that you have agreed to our Privacy Policy, Cookie Policy and other terms and conditions, so confirmation requests will appear each time you visit the site.

You can also opt out of online behavioral advertising from third-party advertisers who manage ads that are more relevant to your interests by setting your preferences by visiting these websites:

• www.youronlinechoices.com
• www.networkadvertising.org

You can withdraw your consent to our use of cookies by adjusting your web browser settings and deleting cookies from your web browser.

Other tracking technologies

Social media buttons are used to allow our customers to share a link to a web page or create an electronic bookmark. These buttons are links to third-party social media websites, which in turn may record information about your online activity, including on this website. Please review the relevant terms of use and privacy policies of such sites to understand how they use your data and how you can opt out of their use of your data and delete it.

Third-party web services. Sometimes on our website we use third-party web services to display images, watch videos or organize polls/surveys. As with social media buttons, we cannot prevent these sites or external domains from collecting information about how you use the site's content.

SET YOUR CONSENT TO THE USE OF COOKIES

To get unlimited navigation and full functionality of all sections of our website, we recommend that you agree to our use of cookies of all categories.

Law on Copyright and Related Rights

If you are requesting removal of content due to copyright infringement, please note that the Law on Copyright and Related Rights, as amended on 15.04.2023, provides legal remedies for copyright owners who believe that materials appearing on the Internet infringe their rights under the law on copyright and related rights in Ukraine. If you believe that your own work or the work of a third party on whose behalf you act is represented on this Site or otherwise copied and made available on this Site in a manner that constitutes copyright infringement, please notify us immediately. Your notice must be in writing and must include:

• an electronic or physical signature of the copyright owner or a person authorized to act on behalf of the copyright owner; 
• a description of the copyrighted work that you believe has been infringed; 
• a description of where the material that you claim is infringing is located on this Site (including the URL, title and/or position number (if applicable) or other identifying characteristics); 
• your name, address, telephone number and email address and, if you are not the copyright owner, the name of the owner; 
• a statement that you have a good faith belief that use of the material complained of is prohibited by the copyright owner, its agent, or the law;
• a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner. 
• Please include this address on your application:

Copyright Agent: Glacier Management LLC

Email: Davydiv.volodymyr@gmail.com

Any notification from the copyright owner or a person authorized to act on his behalf that does not comply with the requirements of the Law on Copyright and Related Rights of Ukraine is not considered a sufficient notification and should not be considered as providing us with actual knowledge of the facts or circumstances from which the infringing materials or actions are apparent.

Terms and Conditions of Use of the Site

PLEASE READ THESE TERMS AND CONDITIONS OF USE OF THE SITE CAREFULLY BEFORE USING THE SERVICE ON WHICH THEY ARE POSTED. By using the website, mobile application or platform on which these terms and conditions of use (hereinafter referred to as the “Terms and Conditions”) of the site (hereinafter referred to as the “Site”) are posted, you acknowledge your acceptance of them and LTD Privacy Policy Glacier Management (hereinafter referred to as the “Privacy Policy”). If you do not agree to all of these Terms and Conditions, as well as the Privacy Policy, do not use this Site.

This site is operated by the company  LTD Glacier Management with legal address: Ivano-Frankivsk, Hrushevskoho St. 22a/7 (“hereinafter – Glacier Management”).

Glacier Management may revise these Terms and Conditions at any time. The previous Terms and Conditions will be automatically replaced by the new version, which will be immediately applicable to you and will govern your use of the Site, and will contain the date of the last update, as indicated at the top of the Terms and Conditions. The User is encouraged to regularly review the Terms and Conditions to be informed of any changes and updates.
Your continued use of this Site constitutes your acceptance of these changes and compliance with all laws and regulations. The materials presented on this Site are protected by law, including, but not limited to, Ukrainian copyright laws and international treaties. Additional terms and conditions apply when booking hotels.

Use of the Site

You may use this Site only if you are 18 years of age or older and able to form binding contracts (the Site is not available for use by minors). By using this Site, you agree that you are 18 years of age or older. All information and materials contained on this Site are for informational purposes only. 

Usage restrictions

The content of this Site, such as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from Glacier Management licensors, and other materials (hereinafter referred to as the “Content”) is protected by copyright in accordance with the laws of Ukraine and other countries. Ownership of the Content remains with Glacier Management. Any use of the Content not expressly permitted by these Terms and Conditions is a violation of these Terms and Conditions and may violate copyright, trademark, and other laws. Except as provided herein, no Content may be copied, reproduced, distributed, republished, downloaded, displayed, published, or transmitted in any form or by any means without the prior written consent of Glacier Management or its licensors. Glacier Management permits you to view and download one copy of the Content solely for your own lawful, personal, non-commercial use, provided that you include the following copyright notice: “All rights reserved.” Any specific rules for the use of other elements presented on the Site may be included in other sections of the Site and incorporated into these Terms and Conditions by reference. Use of the Content on any other website or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved by Glacier Management and its licensors. If you violate any of these Terms and Conditions, your permission to use the Content will automatically terminate and you must immediately destroy all copies of any portion of the Content that you have made.

You may not “clone” any Content provided on this Site to any other server without Glacier Management’s written permission. You may not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site. You may not attempt to gain unauthorized access to the Site through hacking, password mining, or any other means. Glacier Management reserves the right, in its sole discretion, to terminate your access to the Site or any portion thereof at any time, for any reason or no reason at all, without notice or notice of any kind.

Submitting ideas

Glacier Management welcomes feedback from our users, as well as your comments about the Site, our products and services. Unfortunately, our established company policy does not allow us to accept or consider any creative ideas, suggestions or materials other than those we have requested. We have talented staff and consultants who may be working on the same or similar ideas. We hope you understand that the purpose of this policy is to avoid the possibility of misunderstandings in the future when projects developed by our professional staff and/or consultants may appear to others to be similar to their own creative work. Do not send us original creative materials without receiving a request. If, in accordance with our request, you send certain materials or (despite our request) creative suggestions, ideas, notes, drawings, concepts or other information (collectively, "Materials»), Glacier Management will automatically be granted a royalty-free, perpetual, (or, if a perpetual license is not valid, a license for the term of the intellectual property protection), irrevocable, worldwide, non-exclusive license to use the submitted data. Use of such submitted data includes reproducing, creating derivative works, modifying, publishing, editing, translating, distributing and displaying the submitted information in any medium(s) or in any form, format or forum now known or later developed. However, this list is not exhaustive. Glacier Management may treat the submitted data as non-confidential information and shall not be liable for any use or disclosure of such data. In addition to the above, Glacier Management shall have the right to unrestricted use of the submitted data for any purpose (commercial or otherwise) without compensation or liability to the provider of such data.

User messages

The personal information you provide to Glacier Management is governed by Privacy PolicyIn the event of any conflict between these Terms and Conditions and our Privacy Policy, the latter shall prevail.

Except as provided in the “Submitting Ideas” section (above), Glacier Management does not claim ownership of any text, photographs, images, illustrations, graphics, sound recordings, videos, audio and video footage, or other content that you submit to Glacier Management using the social media tools we make available to you (each, a “Post”). For clarity, Posts are different from other information you provide to us in that once posted, they are immediately available to others. Examples of Posts include comments posted on our blogs or in chat rooms that we sponsor. 

You agree that you will not create any message that is, in whole or in part, defamatory; scandalous; inflammatory; discriminatory; libelous; false; threatening; vulgar; obscene; pornographic; profane; abusive; harassing; invasive of another's privacy; hateful or threatening; targeted at gender, race, color, sexual orientation, national origin, religious beliefs, or disability; intended to violate any local, state, national, or international law; or restrict or infringe any right of any party. In addition, you agree that you will not: (a) create any message that constitutes an advertisement or solicitation for action; (b) disrupts the normal flow of dialogue or is unrelated to the topic being discussed (except where the discussion is conducted in a casual manner); (c) post a chain letter or pyramid scheme; impersonate another person or otherwise mislead; (d) distribute viruses or other harmful computer code; (e) harvest or otherwise obtain information about other persons, including email addresses, without their consent; (e) post the same post more than once or “spamm”; or (f) engage in any other activity that restricts or inhibits any other person from using the Site, or that, in Glacier Management’s sole discretion, exposes us or our licensors, partners or customers to any liability or harm of any kind.

By submitting a message, you agree that it is non-confidential, non-proprietary, and may be distributed or used by Glacier Management. If you submit a message, you automatically warrant or guarantee that the owner of such content expressly grants Glacier Management a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the message in any medium(s) or in any form, format, or forum now known or later developed. Notwithstanding the foregoing, Glacier Management is under no obligation to use any message.

You are solely responsible for your message, the consequences of such message, and your reliance on any message. Glacier Management is not responsible for the consequences of any such message. Glacier Management is not responsible for verifying or monitoring messages that users send to this Site. In the event that a user is notified of a message that is likely to violate these Terms and Conditions, Glacier Management may investigate the allegation and, in good faith and in its sole discretion, determine whether to remove such message. Glacier Management shall have no liability to users for any actions or inactions.

Glacier Management reserves the right (but has no obligation): (a) to record the dialogue on the Site; (b) to investigate allegations that a message does not comply with these Terms and Conditions and to decide in its sole discretion to remove or require the removal of messages; (c) to remove messages that are offensive, illegal, destructive, obsolete or otherwise do not comply with these Terms and Conditions; (d) to terminate a user's access to any or all parts of the Site in the event of any violation of these Terms and Conditions or the law; (e) to monitor, edit or publish any message; and (e) to edit or remove any message posted on the Site, regardless of whether it violates these Terms and Conditions.

Promotions

All offers or promotions featured on this Site, without exception, are void where prohibited and are subject to any official rules posted for such offers or promotions.

Company responsibility Glacier Management , its licensors and Partners

Your use of the Site and the Content is at your own risk. The Content on this Site may contain technical inaccuracies and errors, including, without limitation, inaccuracies relating to rates, fees and availability within the scope of your transaction. Glacier Management, its licensors and affiliates disclaim any and all liability for such errors, inaccuracies and omissions, and any obligation to maintain reservations or use information distorted as a result of such errors, inaccuracies or omissions. Glacier Management may make changes, corrections and/or improvements, and may cancel them at any time, including after confirmation of the transaction.  

THE CONTENT ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Glacier Management DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Glacier Management DOES NOT WARRANT THAT THE OPERATION OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED OR THAT VIRUSES OR OTHER HARMFUL COMPONENTS WILL BE REMOVED FROM THIS WEBSITE OR THE SERVER THROUGH WHICH THE WEBSITE IS ACCESSIBLE. Glacier Management MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT ON THIS WEBSITE OR AS TO THE CORRECTNESS, ACCURACY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE. YOU (AND NOT Glacier Management) ASSUME THE ENTIRE COST OF SERVICING, CORRECTION, OR CORRECTION OF ERRORS. THE ABOVE LIMITATIONS OF WARRANTIES MAY NOT APPLY TO YOU WHERE APPLICABLE LAW PROHIBITS THE DISCLAIMER OF IMPLIED WARRANTIES. YOU AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. 

Glacier Management SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF ANTICIPATED PROFITS OR REVENUE AND OTHER ECONOMIC LOSSES ARISING OUT OF THE ACTS OR OMISSIONS OF Glacier Management, ITS AGENTS, SUBSIDIARIES, JOINT VENTURE PARTNERS, INDEPENDENT CONTRACTORS OR INDEPENDENT THIRD PARTIES, OR ARISING OUT OF YOUR BREACH OF THESE TERMS AND CONDITIONS OR OUR PRIVACY POLICIES. THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU IF THE LAW PROHIBITS THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL Glacier Management'S TOTAL LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, ACTIONS, ETC. EXCEED THE AMOUNT PAID BY YOU FOR ACCESS TO THIS WEBSITE. YOU HEREBY WAIVE ANY CLAIMS, ACTIONS AND RIGHTS TO BRING SUCH CLAIMS AND ACTIONS RELATED TO THIS WEBSITE, THE TRANSMISSION OF MESSAGES OR THESE TERMS AND CONDITIONS AFTER 1 (ONE) YEAR FROM THE ACTIVITY, EVENT, CONDITION OR OMISSION THAT GAVE RISE TO THE RELEVANT CLAIM OR ACTION. 

By downloading and/or using our iPhone or iPad App, you also acknowledge and agree that under no circumstances will Apple Inc. be liable for any claims arising out of or in connection with the App (including, without limitation, any claims by third parties that the App infringes their intellectual property rights) or your storage or use of the App, including, without limitation: 1) claims of product quality; 2) claims that the App does not comply with applicable law or regulations; 3) claims under consumer protection laws or similar laws. You acknowledge and agree that to the fullest extent permitted by applicable law, Apple Inc. has no warranty of any kind with respect to the App.

Your account

When using this Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer or mobile device. You agree to be responsible for all activities that occur under your account or password. Glacier Management reserves the right to refuse service, terminate your account, remove or edit content, or cancel orders in its sole discretion.

Exemption from liability

You agree to defend and indemnify Glacier Management, its officers, directors, employees, agents, licensors and partners from and against any and all claims, demands, obligations and payments, including without limitation reasonable legal and accounting fees, arising out of, in particular, your breach of these Terms and Conditions.

General provisions

Access to the Content may be restricted by law in some countries or to certain individuals. You use the Site at your own risk and are responsible for compliance with applicable local law. 

Current legislation

These Terms and Conditions shall be governed by the laws of Ukraine, without regard to its conflict of laws principles. You and Glacier Management hereby irrevocably consent to the exclusive jurisdiction of the courts of Ukraine for the purpose of adjudication or injunction of any claim, action or dispute arising out of or in connection with these Terms and Conditions. 

Integrity of the agreement

Except as expressly provided in a specific notice or legal disclaimer, these Terms and Conditions, which also include our Privacy Policy, constitute the entire agreement between you and Glacier Management regarding your use of the Site and the Content.